9 out of 10 potential customers will search at least one review platform.
With this in mind, it’s clear that an increase in the average rating score would usually lead to more customers choosing the brand, generating revenue growth.
If you’re considering any of the following questions: where do I start, what do I prioritize and how do I get ahead of the competition with more and better reviews for my restaurant? We’ve got you covered. We have six great tips below that you can start using right away.
How do you get these done? Further, how do you quickly prioritize between messages like “are you open at 10 am tomorrow”, “where did the menu special go” and harsh reviews like “food was cold”, “service was rude”,” worst place to dine in this city”? It starts to get messy….
How do you spot an angry review or comment out of the negative reviews stack? Well, the best scenario would be to use the latest in AI/machine learning technology to efficiently scan your text to understand themes and sentiment.
Angry, negative reviews use very strong language.
Punctuation and sentence length can also help in determining angry reviews. Once you’ve identified the most urgent messages, take time to answer them with care.
If in doubt, follow up with the location managers and front line: they know best what is happening day in day out.
Then, make sure to share the knowledge within the team. Customer reviews are a valuable source of feedback (both positive and negative) for the whole organization. It’s crucial to analyze the customer feedback from the table floor all the way up to the company headquarters.