Analyze your competition to identify your brand strengths and ensure your offers continue to differentiate against industry standards.

Analyze your competition to identify your brand strengths and ensure your offers continue to differentiate against industry standards.
The most successful restaurants have mastered how to increase restaurant sales, but it's a constant challenge. Restaurant customer trends change, food and supply prices fluctuate, and new competitors pop up daily. The key to overcoming these challenges? Leveraging customer feedback.
But it's a constant challenge. Restaurant customer trends change, food and supply prices fluctuate, and new competitors pop up every day. The key to overcoming these challenges? Leveraging customer feedback.
Recent Black Box Intelligence research has shown that guests continue to care more about overall restaurant value. So identifying and focusing on ways to boost your customers’ price/value perception will inevitably boost your sales and traffic without you having to make adjustments on menu pricing or labor costs. With the right approach, you can achieve sustained growth and overcome potential economic challenges in the long run.
We’ve compiled a list of tactics you can implement to put customer feedback at the forefront of your business strategy. Let's start by first looking at the latest industry trends.
To create an effective business strategy, it’s important to keep your finger on the pulse of how your brand is being perceived by your guests. By ignoring customer feedback, you’re essentially using guesswork to decide the fate of your restaurant.
A good solution will give you data capabilities to understand your customers inside and out—and reveal what’s impacting your guest experience over time—so you can implement strategies that outshine the competition and become best-in-class in customer experience.
Restaurant Guest Experience Platform