guestXM – by Black Box Intelligence

California’s Fast Food Minimum Wage Hike: Much Too Much, Much Too Soon . . . But What Now?

The recent minimum wage increase in California exclusively for fast food workers breaks from historical precedent. With any legal changes of this scale, the downstream impact and nuances can be significant.

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Restaurant Finances: Trends Every Restaurant CFO Should Get Ahead of in 2023

Based on industry performance of 2022, we’re sharing the current state of restaurant finances and the top trends to get ahead of in 2023.

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Consumer Confidence Bolsters Restaurant Sales & Traffic Growth in August

The latest industry insights from growing restaurant sales, declining hourly team member retention to changes in consumer preferences.

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​​Widespread Slowdown of YoY Sales and Traffic Growth Continues for all Restaurant Segments

The latest data aligns with broader macro pressures against a backdrop of inflation and the looming question of recession.

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Social Media Strategy for Restaurant Marketing

Content marketing is one of the most effective methods available for restaurants to connect, engage and build trust with their customers.

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Summer Slowdown Continues as Record-High Inflation Keeps Consumers Questioning Spend

This monthly insights report includes financial, workforce and guest trends affecting the restaurant industry.

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How to Convert Social Media Followers into Customers

Discover how to test different strategies, define what works for your business, and then optimize your process as you go.

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5 Tips to Increase Customer Engagement on Social Media

Discover the top 5 tips hospitality brands can implement to increase organic reach and engagement on social media and review sites.

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Restaurant Consumer Trends Post-Pandemic

These trends should provide a good starting point for your restaurant in regards to monitoring current restaurant consumer trends.

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How to Respond to a Positive Customer Review

Keep your brand promoters loyal by acknowledging their shout-outs and incentivizing continued engagement online!

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Trends Every Restaurant CFO Should Be Monitoring in 2022

Which positions should be concerned about restaurant finances? What's the current state of restaurant industry finances?

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How to Respond to a Negative Customer Review

In this article we’ll provide you with some guidelines to help you respond to negative reviews like a pro!

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6 of the Latest Trends in Restaurant Operations

Here are six of the restaurant operations trends, from inflation to staffing, that reveal what's impacting the guest experience.

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