The most successful restaurants have mastered how to increase restaurant sales. But it's a constant challenge. Restaurant customer trends change, food and supply prices fluctuate, and new...
Today, quality customer surveys are few and far between. Although restaurant brands understand the importance of collecting information around guest experiences, most are relying too heavily on...
As we venture deeper into 2023, the restaurant industry continues to grapple with impacts of inflation, shifting customer dynamics, and an uncertain economic outlook. While these challenges may...
Customers aren’t shy about sharing feedback on their restaurant experience with the brands that they interact with. Every experience along the customer journey is an opportunity for a person to...
While during the early days of Facebook, Instagram or Twitter, it was all about organic engagement, as ads were limited or non-existent. That is not the case anymore! Read on to discover the 5 great...
A positive review can be a great marketing opportunity to highlight some of the aspects that make your business stand out from the rest. It can inspire people to talk about your business and become...
In this digital age, reviews are everything for your business. Latest studies show that up to 97% of people aged 18-34 check online reviews before visiting a new restaurant, cafe or hotel. And...
Restaurant Guest Satisfaction Snapshot™ - May, 2022 Top 5 Restaurant Brands Financial metrics are “same-store” metrics & reported on a one-year comparison unless otherwise noted Overall, May...
Restaurant reviews are your brand's "business card" for potential customers. Your potential customers are highly interested in others’ experience in your restaurant, especially the visits that took...
Restaurant Guest Satisfaction Snapshot™ – April, 2022 Top 5 Restaurant Brands Financial metrics are “same-store” metrics & reported on a 1-year comparison unless otherwise noted The good...
When choosing a restaurant, the usual suspects help determine a customer's ultimate decision: the proximity of the restaurant, the time available to dine (a quick bite to eat or a leisurely meal)...
The restaurant industry experienced a huge hit during the pandemic. Sales growth continues to fluctuate as deep staffing shortages continue to plague the industry. Thankfully, Black Box...
Restaurant Guest Satisfaction Snapshot™ – March, 2022 Top 5 Restaurant Brands Financial metrics are “same-store” metrics & reported on a 1-year comparison unless otherwise noted The...
The restaurant industry continues to evolve in the post-pandemic world. While this transformation carries many challenges, it also brings a lot of opportunities. Beverages play an essential role for...
If you own or run a restaurant, you’re familiar with restaurant steps of service. The steps of service outline the important points in a customer’s time in your establishment, and most often are the...
Restaurant Guest Satisfaction Snapshot™ – February, 2022 Top 5 Restaurant Brands Financial metrics are “same-store” metrics & reported on a 2-year comparison unless otherwise noted Sales growth...
Restaurant Guest Satisfaction Snapshot™ – January, 2022 Top 5 Restaurant Brands Financial metrics are “same-store” metrics & reported on a 2-year comparison unless otherwise noted A restaurant...
Sales & Traffic Not the Only Challenges for Restaurants, Guest Sentiment Takes a Hit in December Restaurant Guest Satisfaction Snapshot™ - December 2021 The Restaurant Guest Satisfaction...
Restaurant Guest Satisfaction Snapshot™ – November, 2021 Top 5 Restaurant Brands From a sales perspective, November was exceptionally good for restaurants. With sales larger by 8.3% than they were...
Restaurant Industry Snapshot™ – November 2021 Industry Comp Sales & Traffic Comp SalesComp Traffic8.72%-4.65%rolling 3 monthsrolling 3 months6.83%-5.70%*2-year comp sales and traffic (only...