Restaurant Industry Snapshot™ – October 2021 Industry Comp Sales & Traffic Comp SalesComp Traffic6.11%-6.31%rolling 3 monthsrolling 3 months6.68%-5.30%*2-year comp sales and traffic (only...
Guest Sentiment Articles
COVID Fears Fuel Divide in Sentiment & Sales for Limited & Full-Service Restaurants
Restaurant Guest Satisfaction Snapshot™ – August, 2021 Top 5 Restaurant Brands August saw a reversal in the upward momentum the restaurant industry’s sales and traffic had been riding in recent...
Restaurant Sales and Traffic Post Worst Results Since May
Restaurant Industry Snapshot™ – August 2021 Industry Comp Sales & Traffic Comp SalesComp Traffic6.13%-5.44%rolling 3 monthsrolling 3 months7.08%-4.60%*2-year comp sales and traffic (only applies...
Restaurant “Food” Receives High Marks, “Cleanliness” Scores Still Slipping
Restaurant Guest Satisfaction Snapshot™ – July, 2021 Top 5 Restaurant Brands Same-store sales growth was 8.1% in July, an improvement of 1.3 percentage points compared to June’s results. This was...
Despite Staffing & Traffic Challenges, Restaurants Achieve Best Sales Performance in Years
Restaurant Industry Snapshot™ – July 2021 Industry Comp Sales & Traffic Comp SalesComp Traffic9.10%-3.69%rolling 3 monthsrolling 3 months6.81%-4.35%*2-year comp sales and traffic (only applies...
Superior Service Set Restaurants Apart in June as Sales Rebound to Pre-Pandemic Levels
Restaurant Guest Satisfaction Snapshot™ – June, 2021 Top 5 Restaurant Brands Black Box Financial Intelligence™ June results confirm that restaurant industry sales have recovered to pre-pandemic...
Restaurant Sales & Wages Advance; Traffic Impedes Full Recovery
Restaurant Industry Snapshot™ – June 2021 Industry Comp Sales & Traffic Comp SalesComp Traffic6.63%-4.25%rolling 3 monthsrolling 3 months6.41%-4.47%*2-year comp sales and traffic (only applies...
Restaurant Guests Divided Over Menu Staples as Service Sentiment Weakens
Restaurant Guest Satisfaction Snapshot™ – May, 2021 Top 5 Restaurant Brands The good news continued for the restaurant industry during May. Restaurants posted their third consecutive month of...
Check Growth Lifts Restaurant Sales; Traffic Far from Recovering
Restaurant Industry Snapshot™ – May 2021 Industry Comp Sales & Traffic Comp SalesComp Traffic5.43%-5.27%rolling 3 monthsrolling 3 months4.92%-6.12%*2-year comp sales and traffic (only applies...
Optimism Continues as Sales and Sentiment Escalate Amidst Staffing Crisis
Restaurant Guest Satisfaction Snapshot™ – April, 2021 Top 5 Restaurant Brands The industry achieved stronger 2-year sales for the second consecutive month in April. Same-store sales growth was 6.8%...
Restaurant Staffing & Growing Guest Counts Challenge Industry While Sales Accelerate in April
Restaurant Industry Snapshot™ – April 2021 Industry Comp Sales & Traffic Comp SalesComp Traffic6.84%-4.17%rolling 3 monthsrolling 3 months-0.99%-11.21%*2-year comp sales and traffic (only...
Cleanliness is Still Name of the Game; Food and Service Sentiment Pick Up Strength in March
Restaurant Guest Satisfaction Snapshot™ – March, 2021 Top 5 Restaurant Brands *2-Year Trends By most measures, March was a pretty good month for restaurants, especially considering what the industry...
Restaurant Sales Get a Boost as Workforce Challenges Resurface for Industry
Restaurant Industry Snapshot™ – March 2021 Industry Comp Sales & Traffic Comp SalesComp Traffic1.8%-9.41%rolling 3 monthsrolling 3 months-4.45%-14.13%*2-year comp sales and traffic (only applies...
Sales Recovery and Rising Guest Satisfaction Add Momentum to Restaurant Industry Rebound
Restaurant Guest Satisfaction Snapshot™ – February, 2021 Top 5 Restaurant Brands Restaurant sales in February continued showing signs of improvement for the industry and further fueling optimism for...
Springtime and Stimulus Checks Fuel Sales Optimism for Restaurant Industry
Restaurant Industry Snapshot™ – February 2021 Industry Comp Sales & Traffic Comp SalesComp Traffic-12.64%-19.13%rolling 3 monthsrolling 3 months-10.25%-16.53%*2-year comp sales and traffic (only...
Restaurant Guests Remain Hyper Focused on Cleanliness and Safety
Restaurant Guest Satisfaction Snapshot™ – January, 2021 Top 5 Restaurant Brands January was encouraging for the restaurant industry. With same-store sales growth of -4.9% and traffic growth of...
Restaurant Industry Posts Best Sales and Traffic in Nearly One Year
Restaurant Industry Snapshot™ – January 2021 Industry Comp Sales & Traffic Comp SalesComp Traffic-4.91%-12.16%rolling 3 monthsrolling 3 months-9.41%-15.46%*2-year comp sales and traffic (only...
Despite Downturn in Sales and Traffic, Restaurants Succeed in Raising Guest Sentiment in December
Restaurant Guest Satisfaction Snapshot™ – December, 2020 Top 5 Restaurant Brands The fourth quarter was not good for restaurant sales; each month posted worse same-store sales growth than the...
December Ends 2020 with Exasperating Sales Results; Final Week Offers Reasons for Optimism
Restaurant Industry Snapshot™ – December 2020 Industry Comp Sales & Traffic Comp SalesComp Traffic-13.91%-12.16%rolling 3 monthsrolling 3 months-9.41%-15.46%*2-year comp sales and traffic (only...
Tell Us How You Really Feel: Using Unsolicited Guest Feedback to Become Best-in-Class
Jill McFarland of Stellar Digital Marketing discusses how top brands are winning the market share by using unsolicited guest feedback.