guestXM – by Black Box Intelligence

Data-Driven Insights

Navigating Industry Performance Amidst Weather and Economic Challenges

January offered little clarity in terms of the current health of the restaurant industry from a year-over-year growth perspective.

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Hit Your Performance Goals in 2024: Important Restaurant KPIs to Track

Learn how restaurant operators can create successful strategies for 2024. Discover the importance of establishing internal alignment on key metrics and tracking the right KPIs for hitting performance goals.

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Accelerated Sales & Traffic Growth Bring Optimism to Restaurants

In November, the restaurant industry saw accelerated same-store sales and traffic growth, marking the strongest traffic performance in almost two years.

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Customer Satisfaction Benchmarks: What Is a Good CSAT Score?

Calculate and interpret your CSAT score, navigate industry benchmarks, and discover actionable insights to enhance customer satisfaction in the competitive restaurant landscape.

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Preparing Your Restaurant for the Seasonal Rush

Navigate the holiday rush and post-holiday slump with insights on wellness menus, loyalty programs, tech innovations, and actionable feedback to keep your restaurant thriving year-round.

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Restaurant Industry Insights You Need to Know Heading into 2024

Explore key insights from GuestXM’s Q4 State of the Restaurant Industry.

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Bridging the Gap Between Your CXO & CMO

Learn how bridging the gap between CX and marketing initiatives can lead to remarkable business growth and enhanced guest experiences.

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Streamlining Customer Feedback Analysis

In today's data-driven landscape, managing customer feedback is challenging. Natural Language Processing (NLP), an AI technology, streamlines the process by transforming unstructured feedback into actionable insights.

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11 Essential Marketing Tools Restaurant Brands Should Consider

In today's digitally-driven era, effective restaurant marketing goes beyond traditional advertising. Dive into these 11 essential tools, from data management to social media, that every restaurant brand needs to stay competitive and create memorable dining experiences.

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Denny’s Success Equation: Where Value Brings Momentum

Fasika Melaku, VP and Chief Learning & Development Officer at Denny’s, a beloved American family-friendly diner-style restaurant chain, shares her insights on the power of a customer-centric mindset.

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Top 3 Takeaways from GuestXM’s Q3 State of the Industry Webinar

Having access to the latest, accurate industry data is invaluable in today's highly competitive restaurant environment. Every quarter, we host executives from the top restaurant chains for our State of the Industry (SOTI) webinar where we provide an exclusive look at the most up-to-date insights.

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Using Restaurant Data to Drive Guest Traffic

Data technology is growing exponentially, resulting in some restaurant brands innovating faster than ever before. For others, this rapid evolution comes with major challenges: choice overload and cost fears.

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