The most successful restaurants have mastered how to increase restaurant sales. But it's a constant challenge. Restaurant customer trends change, food and supply prices fluctuate, and new...
Reputation Management Articles
13 Tips for Creating Perfect Customer Surveys
Today, quality customer surveys are few and far between. Although restaurant brands understand the importance of collecting information around guest experiences, most are relying too heavily on...
How to Convert Social Media Followers into Customers
Are you happy about your amount of followers on social media, but in doubt if they are actually visiting your business? If you’re looking to turn your “likes” into paying customers, you’re not...
5 Tips to Increase Customer Engagement on Social Media
While during the early days of Facebook, Instagram or Twitter, it was all about organic engagement, as ads were limited or non-existent. That is not the case anymore! Read on to discover the 5 great...
How to Respond to a Positive Customer Review
A positive review can be a great marketing opportunity to highlight some of the aspects that make your business stand out from the rest. It can inspire people to talk about your business and become...
How to respond to a negative customer review
In this digital age, reviews are everything for your business. Latest studies show that up to 97% of people aged 18-34 check online reviews before visiting a new restaurant, cafe or hotel. And...
6 Proven Tips to Get More (and Better) Restaurant Reviews
Restaurant reviews are your brand's "business card" for potential customers. Your potential customers are highly interested in others’ experience in your restaurant, especially the visits that took...
What are ‘restaurant choice’ drivers?
When choosing a restaurant, the usual suspects help determine a customer's ultimate decision: the proximity of the restaurant, the time available to dine (a quick bite to eat or a leisurely meal)...
Sustainability: Walk the Talk
How does empowering people, making a positive impact on the world and making more money in the process with sustainable business practices sound to you?