Improve the recruiting and hiring process at your restaurant with helpful tips included in this guide, produced in collaboration with CareerPlug
Free Guide: 6 Ways to Improve Your Recruiting and Hiring Experience
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Thought Leadership Articles
We’re Stuck In A “1 Percent World.” Here’s What To Do About It.
Several months into the year, 2018 has given restaurants some reasons to be optimistic. Recent sales growth is encouraging; however, a closer view of industry performance since last fall suggests that chain restaurants seem to be operating in a “one percent world.”
The Guest Satisfaction Checklist For Restaurants
Download the ultimate checklist to help you focus on customer satisfaction at your restaurant, that includes tips on training, food quality and more
Connecting Social Media Mentions to Business Results
Net Sentiment Score is a new, comprehensive metric from White Box Social Intelligence that analyzes guest satisfaction through both social and survey data.
5 Things Every Hospitality Business Operator Should Consider in the Tax Reform Law
The tax reform bill President Trump signed into law contains many changes that will have a profound impact on both individual and corporate taxes.
How to Build Strong Relationships With Your Employees
We know that we build trust person-by-person, one interaction at a time. How do we reset the button on our relationships with employees and increase trust?
Why Social Data Matters to Your Operations Director
Social data can reveal important strengths and weaknesses of your business that your operations team can leverage into enhanced performance.
Remind Yourself to Roar
Courage. A feeling that inspires strength in the face of pain. An ability to stand up when it is easier to stand down. Here are some recent lessons learned…
A Comprehensive Guide to Restaurant Employee Benefits
Employee expenses are on the rise. Coupled with the declining sales growth across the restaurant industry, this is something many restaurant operators simply cannot afford.
Leadership in the Human Economy
Here are some tips on how to identify character traits required for future leaders in the human economy.
Top Consumer Trends to Watch in 2018
Three years ago, the restaurant industry was in its prime. Comp sales growth was at its peak, and life seemed good for chains. Today, it’s a different story. After back-to-back quarters of negative...
![Top-Performing Restaurants Focus On These Guest Satisfaction Metrics [Infographic]](https://guestxm.com/wp-content/uploads/2018/02/jared-sluyter-342881-unsplash-300x300-1-300x250.jpg)
Top-Performing Restaurants Focus On These Guest Satisfaction Metrics [Infographic]
It generally goes without saying that restaurant customers have different expectations for food, ambiance and value when walking into a fine dining restaurant versus a fast food joint. So, which...
How to Develop a New Strategy for Total Rewards
Employee engagement isn’t just a number anymore. It’s a powerful metric that drives your company’s profitability, customer satisfaction, brand, and reputation. Employees require purpose at work and...
Our Top 6 Takeaways from the 2018 Global Best Practices Conference
The 2018 Global Best Practices Conference has officially wrapped, and the Black Box Intelligence (formerly TDn2K) team sincerely thanks everyone who joined us for another...
Keeping Up With the Demands of a New Workplace
Our country is undergoing incredible social and historic changes. As our demographics and societal norms change, leaders are struggling to keep up with the demands of a new workplace. ...
![The State of the Restaurant Employee [Infographic]](https://guestxm.com/wp-content/uploads/2018/02/motivated-restaurant-employee-1288x724-400x400-1-400x250.jpg)
The State of the Restaurant Employee [Infographic]
Black Box Intelligence (formerly TDn2K) has shared a lot of information in the past about the state of the restaurant industry. But, what about the state of the restaurant employee? Employees can be...
Sustainability in the Restaurant Industry: Time to Fire It Up
Sustainability is a buzz word that continues to be thrown around in businesses of all sizes and in all industries, but what exactly does it mean for the restaurant industry? Imagine a...
November Employment Report
Key Data Payroll: +228,000; Private: +221,000; Revisions: +3,000; Manufacturing: +31,000; Unemployment Rate: 4.1% (Unchanged); Wages: +0.2% In a Nutshell “Labor shortage?...
Q&A: Coca-Cola’s Roy Jackson and Robert Jeffries on the Future of Foodservice
When one thinks about global foodservice brands, Coca-Cola probably comes immediately to mind. With its rich history spanning over a century and its dynamic involvement in communities...
5 Must-Know Workforce Trends from Q3
Upon the closing of the third quarter, the status of the restaurant industry remained fairly similar to the past few years. Most restaurants have not seen any improvement on...