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GUESTXM Essential

Delight More Guests, Drive More Business.

Build a brand that’s known for incredible guest experiences in-store and online. With GuestXM Essential, we seamlessly gather every online comment, review, and rating in one platform so that you and your team can easily respond and engage at the right time, with the right action.

Your Reputation Performance Hub

The only tool to monitor online social and review channels, address customer feedback, and align teams on where to improve the guest experience in one intuitive dashboard.

Manage Online Reputation

Respond & Engage with Guests Where They Are

Send Custom Surveys & Collect Responses

Monitor Brand Performance Across Every Major Market & Social Media Channel

Restaurant Review Management – in Real Time

Stay on the pulse of customer sentiment and respond to the good … and the bad.
Get Complete Control of Online Reviews

Monitor and respond to customer reviews in a prompt and personalized way with custom response templates.

Connect with Customers in Real-Time

Reach out to your most loyal customers and influencers wherever they are. Reply to every interaction, create response templates and flag messages positive or negative.

Enable the Entire Organization

Scale response efforts and create more impactful experiences by getting teams involved in community management.

Easily Report on Reviews & Reputation

Centralize reporting, share templates and create workflows that tighten up your service.

Social Media Management

Build brand awareness and take control of reputation through every social platform.
Plan, Schedule, & Post from one Platform

Our visual planner with easy-to-use drag and drop capabilities helps your marketing, social, and HR team plan and schedule social posts to all of your channels in minutes.

Engage Your Audience

Enrich the digital engagement process by building online communities, developing user-generated content, and testing market research within a subset of followers.

Empower Other Teams to Engage

Share your monthly social calendar with other teams across your organization so they can develop content that aligns with your overall brand strategy.

Tools to Align Teams and Drive
Efficiencies Across the Organization

Automated Reporting

Monitor all of your key customer feedback metrics with one tool for all levels of the organization
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  • Weekly and Monthly overview and reports for the whole company, specific groups or individual locations
  • Adjusted to each user type: location manager, marketing, operations, etc
  • Insights on positive and negative trends
  • Key takeaways and clear focus points for each location every week/every month

    Team Collaboration

    Empower teams to deliver their best work, and track their progress
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    • Align marketing, operations, and front-line seamlessly
    • Collaborate in real-time, assign tasks and notify your teammates of updates in one hub.
    • Share customer feedback, solve problems and close the feedback loop faster to increase customer satisfaction, job satisfaction and productivity.

    Workflow Automation

    Configure role-based access to get the right stakeholders involved and focused on the right task
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    • Automatically assign, tag & close conversations, mark conversations as urgent and set SLAs for your team with Inbox rules.
    • Issues will always be handled by the right team, and in the right order.
    • Let your team focus on what they do best, and spend less time manually tagging and assigning conversations.

    More from the GuestXM™ Platform

    Workforce Intelligence

    Get a total picture of your frontline workforce. Hire smarter, motivate with purpose, and retain the talent that lines up with your brand’s standards.

    Guest Intelligence

    Get a complete view of what your guests are thinking and feeling with comprehensive listening across every single channel.

    Financial Intelligence

    Be in complete control over your operations and experiences. Spot successes, respond to issues, and build a culture of action based on data and insights.

    Latest Blogs

    Powered by the Black Box Network

    GuestXM™ leverages Black Box Intelligence guest, workforce, and financial data to surface actionable insights that drive revenue and profitability results for restaurants across the globe.
    Used by over 300+ of the world’s best restaurants.
    Guest Experience Platform for Restaurants

    Reignite your brand journey.

    Find out how to exceed expectations of your workforce and your guests and get the results you're looking for. This time, next time, every time.

    Introducing our new brand! Black Box Intelligence is now GuestXM. Learn More