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Guest Intelligence

Ultimate Listening Engine

The better you understand guest experience, the better your brand’s performance. With online review data from all major channels plus custom survey responses feeding into one platform – comprehensive guest feedback is at your fingertips.

Guest Sentiment & Satisfaction from Every Major Channel

Monitor the conversations guests are having about your brand and uncover the trending topics that can influence incredible new products, services, and experiences.
Guest Sentiment & Satisfaction from Every Major Channel

Guest Feedback & Surveys

Engage your customers with user-friendly, dynamic forms and surveys.
Easily Create Custom Surveys

Create all types of surveys and forms, i.e. NPS, CSAT, etc. and deliver your surveys to customers via QR code, email, or kiosks. Or, choose to print on your receipts or packaging.

Keep Customers Engaged

We make it as easy as possible for customers to provide feedback by making the survey process short, sweet, and slick.

Collect Deeper Insights from Third-Party Sites

Get to know your customers with surveys on platforms such as Deliveroo, Uber Eats, and Reveal real insights through receipts and QR codes.

Text Analytics,
Specifically for Restaurants

GuestXM’s extensive natural language processing (NLP) library is designed specifically for the restaurant industry. Our proprietary AI technology breaks down sentiment factors into actionable drivers that can be deployed, tested and measured across markets.

Now we know what guests are thinking and feeling before, during, and after the dining experience.

60,000 keywords, phrases and modifiers to know what your guest is saying
Restaurant-specific terminology regularly tested against Watson, Google, Amazon and other NLP libraries

Restaurant categories include: food, beverage, service, ambiance, value and intent to return


Built exclusively for the restaurant industry

Powerful Listening Tools for Every Team

Respond to behavior and demand changes with confidence. Improve speed, consistency and execution while strengthening the personal guest experience.

Correlate sales, traffic, and turnover with social metrics delivered to your inbox quarterly. Integrate Guest Intelligence with Financial Intelligence for consistent analysis and reporting segmented by region, DMA, or franchise.


Never miss a beat about your brand. Track new promotions, campaigns, and LTO performance alongside your brand’s share of voice and sentiment in real-time.

Human Resources
Know what’s happening on the front-lines and around the corner. Track employer initiatives across multiple entities. Get important sentiment alerts to understand where your brand stands on diversity and inclusion issues.

Numbers You Can Count On

We connect the dots between employees, guests and financial performance using the most robust set of restaurant industry data.

Million Employees Represented

Restaurant Units

Billion in Annual Sales

Brands Across 6+ Segments

How Willie’s Icehouse Leverages Industry Benchmarking & Insights to Elevate Restaurant Experience

Find out how this casual dining chain uses guest, financial and workforce data to enable teams across the organization to be more proactive and improve the way they execute.

More from the GuestXM™ Platform


Bring brand reputation management into one system. Manage online business profiles, track customer feedback and then engage guests at the right time with the right response.

Workforce Intelligence

Get a total picture of your frontline workforce. Hire smarter, motivate with purpose, and retain the talent that lines up with your brand’s standards.

Financial Intelligence

Be in complete control over your operations and experiences. Spot successes, respond to issues, and build a culture of action based on data and insights.

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Powered by the Black Box Network

GuestXM™ leverages Black Box Intelligence guest, workforce, and financial data to surface actionable insights that drive revenue and profitability results for restaurants across the globe.
Used by over 300+ of the world’s best restaurants.
Guest Experience Platform for Restaurants

Reignite your brand journey.

Find out how to exceed expectations of your workforce and your guests and get the results you're looking for. This time, next time, every time.

Introducing our new brand! Black Box Intelligence is now GuestXM. Learn More