Guest Intelligence
Ultimate Listening Engine
The better you understand guest experience, the better your brand’s performance. With online review data from all major channels plus custom survey responses feeding into one platform – comprehensive guest feedback is at your fingertips.



Guest Sentiment & Satisfaction from Every Major Channel
Monitor the conversations guests are having about your brand and uncover the trending topics that can influence incredible new products, services, and experiences.
Guest Feedback & Surveys
Engage your customers with user-friendly, dynamic forms and surveys.
Easily Create Custom Surveys
Create all types of surveys and forms, i.e. NPS, CSAT, etc. and deliver your surveys to customers via QR code, email, or kiosks. Or, choose to print on your receipts or packaging.
Keep Customers Engaged
We make it as easy as possible for customers to provide feedback by making the survey process short, sweet, and slick.
Collect Deeper Insights from Third-Party Sites
Get to know your customers with surveys on platforms such as Deliveroo, Uber Eats, and Takeaway.com. Reveal real insights through receipts and QR codes.
Text Analytics,
Specifically for Restaurants
GuestXM’s extensive natural language processing (NLP) library is designed specifically for the restaurant industry. Our proprietary AI technology breaks down sentiment factors into actionable drivers that can be deployed, tested and measured across markets.
Now we know what guests are thinking and feeling before, during, and after the dining experience.
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Restaurant categories include: food, beverage, service, ambiance, value and intent to return
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Built exclusively for the restaurant industry
Powerful Listening Tools for Every Team

Operations
Finance
Correlate sales, traffic, and turnover with social metrics delivered to your inbox quarterly. Integrate Guest Intelligence with Financial Intelligence for consistent analysis and reporting segmented by region, DMA, or franchise.
Marketing
Never miss a beat about your brand. Track new promotions, campaigns, and LTO performance alongside your brand’s share of voice and sentiment in real-time.
Human Resources
Numbers You Can Count On
We connect the dots between employees, guests and financial performance using the most robust set of restaurant industry data.
Million Employees Represented
Restaurant Units
Billion in Annual Sales
Brands Across 6+ Segments

How Willie’s Icehouse Leverages Industry Benchmarking & Insights to Elevate Restaurant Experience
Find out how this casual dining chain uses guest, financial and workforce data to enable teams across the organization to be more proactive and improve the way they execute.
More from the GuestXM™ Platform
Essential
Bring brand reputation management into one system. Manage online business profiles, track customer feedback and then engage guests at the right time with the right response.
Workforce Intelligence
Get a total picture of your frontline workforce. Hire smarter, motivate with purpose, and retain the talent that lines up with your brand’s standards.
Financial Intelligence
Be in complete control over your operations and experiences. Spot successes, respond to issues, and build a culture of action based on data and insights.
Latest Blogs
Leading Restaurant Brands Honored for Achieving Best-in-Class Performance at the Best Practices Conference
February 17, Dallas, Texas – Black Box Intelligence, the leading provider of restaurant intelligence and insights powering GuestXM, an experience management platform, announced the winners of the...
Restaurant Sales Continue Growing, But the Pace is Starting To Fall
All growth numbers are year over year unless specified. Best and worst performing region, segment and cuisine is based on same-store sales growth. Restaurant sales growth remains strong...
Black Box Intelligence™ Announces Finalists for 2023’s Best Practices Awards
326 companies nominated to join the elite list of top performing restaurant brands at Black Box Intelligence’s Annual Conference. January 19, 2023 – Black Box Intelligence, the leading provider of...