Platform Overview
GuestXM™ by Black Box Intelligence is transforming the way restaurants and their teams use data and insights to solve everyday problems
Listening Tools
capture every review, star rating, conversation, and sentiment across all channels.
Experience Insights
from guest satisfaction and sentiment, financial, operational, and workforce data.
Experience Improvements
drive results that impact bottom lines, revenue, and performance.
The GuestXM™ Platform
GuestXM Essential
Bring brand reputation management into one system. Manage online business profiles, track customer feedback and then engage guests at the right time with the right response.
Workforce Intelligence
Get a total picture of your frontline workforce. Hire smarter, motivate with purpose, and retain the talent that lines up with your brand’s standards.
Guest Intelligence
Get a complete view of what your guests are thinking and feeling with comprehensive listening across every single channel.
Financial Intelligence
Be in complete control over your operations and experiences. Spot successes, respond to issues, and build a culture of action based on data and insights.
Insights to Empower Everyone
Build a culture of action and deliver incredible experiences
Finance
Observe the impact of micro and macro trends on sales and guest traffic, enhance board-room conversations with benchmarked insights, and support more confident decisions across experience, marketing, HR, and operations.
Operations
Monitor region and store-level guest and sales traffic, understand performance challenges, build and deploy new processes based on guest feedback, and become a trusted advisor across your organization.
Marketing
Understand brand perception, manage your online reputation across all channels, use real-time consumer data to design better performing offers and campaigns, and stay aligned with other teams.
Human Resources
See how staffing impacts sales and traffic and the entire guest experience. Monitor compensation trends to stay competitive and assess how training programs affect guest satisfaction and store performance.
Culinary
Track cuisine preference changes and food trends, design new menu options based on guest feedback, and inject insights into your section of the business.
The More You Know
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Greater Volume
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Deeper Insights
Uncover your blind spots and cash cows
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Richer Context
Enterprise-Grade
Integrate your data, unlock insights for results across your organization
Restaurant Data
Get access to your data and over 100,000 other restaurants and segments
Connecting the Dots
Create a single-source of truth that connects the dots between people, profits, and performance
Inbox Insights
Receive consistent, accurate, comparable insights straight to your inbox
Your Partner in Profitable Growth
High-growth and rapid response to the ever-changing demands of guests requires a high-touch partner in your success. Your analyst and customer success team understand and will help your teams unlock collaboration across the GuestXM Platform and unleash impact across your organization.
Data Flows
An onboarding and integration team that understands how data flows in the restaurant industry
Corporate Teams
Results-oriented team training and enablement to help your corporate teams and frontline managers using the tools effectively
Strategy
Regular strategy and business review sessions to help you get the most out of the platform and its insights
Support
Support and success that moves at the same pace you do
Powered by the Black Box Network
GuestXM™ leverages Black Box Intelligence guest, workforce, and financial data to surface actionable insights that drive revenue and profitability results for restaurants across the globe.
Used by over 300+ of the world’s best restaurants.
“Adding guest intelligence data to our insights portfolio has really helped us strengthen our strategic focus - confirming assumptions around guest traffic and our demographic profiles.”
Michelle Giovine,
VP of Marketing, Ninety Nine
“As CEO of a franchised, super-regional fast casual pizza chain, it was critical for my team to have a finger on the pulse of the guest experience in every location, every day.”
Sheri Miks,
Former President/CEO, Mazzio’s LLC
“The real magic comes from the rich, local data. Our field teams want to outperform their region’s industry performance.”
Carin Stutz,
President and CEO, Native Foods
“Competition is fierce and we are continually looking at ways to build competitive advantages for Darden. The data and insights are a terrific addition to our insights capabilities.”
Ali Charri,
SVP of Strategy & Insights, Darden Restaurants
“I love the ability to view key data such as sales and traffic comps from the state down to the DMA level. Traditionally, other platforms provide only a national view.”
Patrick Liger,
Director of Finance, Lazy Dog
“Workforce Intelligence allows us to gauge how we are doing in this space as a brand and is instrumental for individual locations to know where they should place emphasis and adapt in support of their teams and business.”
Matt Klug ,
VP of HR, Culver’s
“The financial insights serve as a great resource that allows us to make informed decisions and better understand the restaurant environment. The detailed reports and sophisticated platform are used throughout our organization in order to grow sales.”
Roni Rubinstein,
Sr. Financial Analyst, Potbelly Sandwich Shop