Most importantly – what are you even supposed to do with direct and indirect feedback when it finally reaches you? Your customers are leaving critical insights on their experience anywhere they want. For any restaurant brand, you either own the channel...
Our Foodie Calendar has been designed to help busy marketers and social media managers take the guesswork out of creating engaging content. Whether you’re looking for something to post on National Burrito Day, or just want some creative ideas for celebrating the...
When it comes to managing guest expectations, there’s no one-size-fits all approach. It involves many forms and channels across a multitude of perspectives from your guests. Unfortunately, the biggest issue isn’t even that – often restaurants overlook how...
After 5 years of being a leading burger-brand, Gasoline Grill wanted to centralize customer feedback and ensure the iconic early experiences are matched every time in all restaurant locations. Goals: Decentralize online brand reputation data Uncover gaps in customer...
Scaling the Bavet concept understandably requires checking separate feedback streams for each location of their current 18 operating restaurants. Each venue serves customers with varying backgrounds, needs, and expectations, therefore their dining experience must also...