After 5 years of being a leading burger-brand, Gasoline Grill wanted to centralize customer feedback and ensure the iconic early experiences are matched every time in all restaurant locations.
- Decentralize online brand reputation data
- Uncover gaps in customer feedback analysis on a brand level
- Develop guest experience best practices
- Doubled reviews in first 6 months
- Increased average star rating to 4.5
- Increased NPS 5 points