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How Gasoline Grill Ignites CX Innovation While Building an Iconic Burger Brand

After 5 years of being a leading burger-brand, Gasoline Grill wanted to centralize customer feedback and ensure the iconic early experiences are matched every time in all restaurant locations.


  • Decentralize online brand reputation data
  • Uncover gaps in customer feedback analysis on a brand level
  • Develop guest experience best practices


  • Doubled reviews in first 6 months
  • Increased average star rating to 4.5 
  • Increased NPS 5 points

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