Most importantly - what are you even supposed to do with direct and indirect feedback when it finally reaches you? Your customers are leaving critical insights on their experience anywhere they...
![[Quick Guide] Understanding What Impacts the Guest Experience in 2023](https://guestxm.com/wp-content/uploads/2023/01/iStock-1365101177_1000x1000_opt-400x250.jpg)
When it comes to managing guest expectations, there’s no one-size-fits all approach. It involves many forms and channels across a multitude of perspectives from your guests. Unfortunately, the...
Willie’s Icehouse
Willie’s Icehouse
For 2023, there are leading signals from last year’s performance that indicate a strong start to be had by the industry. In this piece, we’ll break down exactly why. KEY TAKEAWAYS 1. Growth in...
Most restaurant brands today know they need to monitor, research, and act on guest feedback to deliver and maintain a competitive customer experience. But they...
The deciding factor whether someone chooses to dine with you - or the competition - can often come down to the reputation of your restaurant’s customer experience. But the latest sentiment data...