Most importantly - what are you even supposed to do with direct and indirect feedback when it finally reaches you? Your customers are leaving critical insights on their experience anywhere they...
Reputation Management Resources
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[Quick Guide] Understanding What Impacts the Guest Experience in 2023
When it comes to managing guest expectations, there’s no one-size-fits all approach. It involves many forms and channels across a multitude of perspectives from your guests. Unfortunately, the...
How Gasoline Grill Ignites CX Innovation While Building an Iconic Burger Brand
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How Bavet is Reinventing Pasta with a Saucy Branding and Digital First CX
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The 2023 Google Business Playbook for Restaurant Marketing
Every restaurant needs to have an online presence, but what lengths do you need to go through to make sure you're representing your brand in the best way? Let alone in a way that's easy to maintain,...