guestXM – by Black Box Intelligence

Benefits of Integrating Financial, Employee & Customer Experience Data for Restaurants

Explore detailed use cases of integrating datasets and real-world case studies from brands like Willie's Grill & Icehouse, Twin Peaks, Pinthouse Pizza, Denny's, and more.

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Getting Back to Basics: 2024 CX Outlook

Discover trends surrounding the restaurant industry, customer experience, workforce, technology, sustainability, and more, and learn how your brand can become a frontrunner in customer experience in 2024 and beyond.

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How to Use GuestXM to Build Better Customer Experiences

Brands are scrambling to manage an overwhelming influx of customer feedback data pouring in from every direction. Although there are many platforms available today to help streamline customer feedback management, there's only one unified solution purpose-built for the restaurant industry.

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The Ultimate Guide to CX Benchmarking

Delve into the world of CX benchmarking and how it can be your key to catapulting your brand to the forefront of the industry.

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[Template] 2023 Q4 Restaurant Social Media Holiday Calendar

Engage your customers online with a list of national holidays to help you plan your social media content for the quarter.

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Why Restaurants Should Not Ignore Neutral Reviews

Find out why you should not ignore neutral reviews and how you can start implementing strategies to elevate your online reputation.

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What Customers Want From Quick-Service Restaurants Now & in the Future

Discover key advantages and how you can harness them to become a best-in-class brand and secure your business' long-term success.

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What Makes Restaurants Best-in-Class in Customer Experience?

Two best-in-class restaurant brands will explore how they leverage guest feedback and other data sources to enhance the customer experience.

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What Customers Want from Full-Service Restaurants Now & in the Future

Understand the core advantages of FSRs and learn practical recommendations on what to do and what to avoid when making the most of the customer experience.

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The Ultimate Guide to Direct and Indirect Feedback

The different types of feedback, examples for each, and the exact steps you can take to ensure your feedback makes sense and is actionable.

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[Quick Guide] Understanding What Impacts the Guest Experience in 2023

Quick guide reveals the state of customer experience in restaurants, and what restaurants can do to take action on their reputation, faster.

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The 2023 Google Business Playbook for Restaurant Marketing

Google Business Profile playbook to understanding the essential steps your brand must complete in order to optimize your digital presence.

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