With GuestXM Essential, Bavet was able to scale the concept with confidence, knowing every step-change could be proven through customer feedback.
Scaling the Bavet concept understandably requires checking separate feedback streams for each location of their current 18 operating restaurants.
Each venue serves customers with varying backgrounds, needs, and expectations, therefore their dining experience must also differ accordingly.
The team sought out a solution that could help them improve the feedback process, monitor trends from each location, and empower front-line teams to constantly improve daily operations.
Restaurant Guest Experience Platform