With GuestXM Essential, Gasoline Grill was able to gain better control over their community, monitor customer feedback trends, and engage teams.
How Gasoline Grill Ignites CX Innovation While Building an Iconic Burger Brand
After 5 years of being a leading burger-brand, Gasoline Grill wanted to centralize customer feedback and ensure the iconic early experiences are matched every time in all restaurant locations.
Goals:
- Decentralize online brand reputation data
- Uncover gaps in customer feedback analysis on a brand level
- Develop guest experience best practices
Outcomes:
- Doubled reviews in first 6 months
- Increased average star rating to 4.5
- Increased NPS 5 points
Restaurant Guest Experience Platform
Create Better Guest Experiences to Grow Your Sales
