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GuestXM™

Restaurant Data & Insights for the Entire Organization

Move forward with knowledge and confidence using benchmarked restaurant data that empowers collaborative decision-making across your organization.

With Data You Can Trust, Teams Don’t Have to Do Any Guesswork

Every company has a unique value proposition, a mix of products and experiences that help them stand out. We like to think of competitive restaurant data as collaborative insights that can breed mutual success – across our industry and more importantly, across all of your teams.
Enterprise

Enterprise-Grade

Integrated data delivers a new standard for clear, actionable insights

We simplify your intelligence ecosystem by connecting your sales, guest traffic and workforce data alongside the most up-to-date insights from employees, customers and consumers.

  • Get access to your data and over 72,000 other restaurants and segments
  • Create a single-source of truth that connects the dots between people, profits, and performance
  • Receive consistent, accurate, comparable insights straight to your inbox
Emerging Small & medium Businesses

Your Partner in Profitable Growth

Analyst support and immediate insights added to your teams

High-growth and rapid innovation demands a high-touch partner in your success. Your analyst and customer success team understand and will help your teams unlock collaboration and impact across your organization.

  • An Onboarding and integration team that understands how data flows in the restaurant industry
  • Strategy and business review sessions available to help you get the most out of the data, reports, and scorecards
  • Support and success that moves at the same pace you do
Operators

A Toolbelt of Data Your Operators Can Rely On

Translate big data into big action at all-levels

Surround your operators with the national, regional, and local insights they need to spot problem areas fast and keep performance levels high.

  • Provide regular and reliable reports that cover regional, market, and segmented insights
  • Give new operators a data-driven playbook to ramp performance
  • Get more support for new strategies with data-backed recommendations

Insights delivered to every team – benchmarked for impact

Human Resources

See how staffing impacts sales and traffic, monitor compensation trends to stay competitive, and understand your workforce’s demographics relative to the markets you operate in.

Marketing

Understand brand perception, manage your online reputation across all channels, use real-time consumer data to design better performing offers and campaigns, and stay aligned with other teams.

Finance

Observe the impact of macro trends on sales and guest traffic, enhance board-room conversations with benchmarked insights, and support more confident decisions across marketing, HR, and operations.

Operations

Monitor region and store-level guest and sales traffic, understand performance challenges, build and deploy new processes based on guest feedback, and become a trusted advisor across your organization.

Black Box Intellugence Enterprise

Executive-Level Analysis And Reporting

Stay on top of your data with our executive level analysis reporting. Get executive scorecards providing high-level performance snapshots and quarterly updates giving you the most crucial benchmarks.

Loved by over 300+ Restaurant Brands

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Guest Experience Platform for Restaurants

Reignite your brand journey.

Find out how to exceed expectations of your workforce and your guests and get the results you're looking for. This time, next time, every time.

Introducing our new brand! Black Box Intelligence is now GuestXM. Learn More

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