Black Box Intelligence introduces GuestXM, new CXM platform built for restaurants. Click to learn more.

Brand Reputation

Delight more guests, Drive more business.

Bake greater insights and efficiency into your guest experience with industry tools designed to seamlessly gather and respond to reviews, social media, feedback and sentiment.

Review Management

Ensure experiences that keep guests hungry for more.

Complete Review Control

Handle every customer review in one place. Find out what’s cooking across all major sites and platforms including Google, Facebook, Yelp and TripAdvisor.

Connect with Customers in Real-Time

Reach out to your most loyal customers and influencers wherever they are. Reply to every interaction, create response templates and flag messages positive or negative.

Manage Across the Organization

Add team members and tailor permissions by region or level in just a few clicks. Centralize reporting, share templates and create workflows that tighten up your service.

You have an incredible product and are terrific people to work with. Great job team!

Randy Dewitt

Founder, Front Burner

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Guest Feedback & Surveys

Feast on guest feedback across every touchpoint.

Data On-Demand

Create all types of surveys and forms, i.e. NPS, CSAT, etc. and deliver your surveys to customers via QR code, email, or kiosks. Print on your receipts or packaging.

Send Surveys Seamlessly

Deliver your surveys to customers via QR code, email, or kiosks. Print on your receipts or packaging.

Deeper Delivery Insight

Get to know your customers with surveys on platforms such as Deliveroo, Uber Eats, and Takeaway.com. Reveal real insights through receipts and QR codes.

Guest Intelligence gave me invaluable location/region/trend and “vs. competition” guest feedback, indicating how well we were delivering on our product/service promises and where we had opportunities

Sheri Miksa

Former President/CEO, Mazzio’s LLC (Mazzio’s Pizza/Mazzio’s Italian Eatery)

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Comprehensive Social Listening

Insights by the plateful with social listening tools.

Spot Industry Trends

Uncover restaurant industry trends and up-and-coming brands in real-time with purpose-built tools for the restaurant industry. Track over 59,000 units and 170 brands across all major online review platforms

Invaluable Restaurant Insights

Build a complete picture of your customer experience using service, food, beverage, ambiance, value and intent to return attributes.

The Black Box Intelligence team will be with you every step of the way for the training and editing of the platform.

Katherine Hanson

Marketing Coordinator, Nando's

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Restaurant Text Analytics

Eat up every word with Natural Language Processing.

Spot Industry Trends

Uncover restaurant industry trends and up-and-coming brands in real-time with purpose-built tools for the restaurant industry. Track over 59,000 units and 170 brands across all major online review platforms

Invaluable Restaurant Insights

Build a complete picture of your customer experience using service, food, beverage, ambiance, value and intent to return attributes.

Key Solutions

  1. Operational Insights

    Get automated, actionable insights and recommendations on your guest experience, workforce and financial performance to help scale your business across every location.

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  2. Workforce Performance

    Build teams that guests love by better understanding your local workforce. Hire, motivate, compensate and retain top talent to deliver better customer experiences.

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  3. Competitive Benchmarks

    Compare your performance by location to your competitors and get insights that will help you bring more customers to the table.

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Restaurant Guest Experience Platform

Create better guest experiences to grow your sales.

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