Benchmark performance to get a bigger slice of the pie.
Compare your performance by location to your competitors and get insights that will help you bring more customers to the table.
Local Competitive Landscape
Understand drivers of local markets by comparing against competitors.
Identify local growth drivers
Measure sales and foot traffic performance compared to local competitors and access insights to drivers including food, service, and reputation.
Deliver location quality of service
Benchmark local labor productivity across your company and competitors including sales and foot traffic per a labor hour and service sentiment to identify areas of opportunity.
Innovate based on local market consumer behaviors
Easily access consumption trends including dine-in/out behaviors, food and beverage sales mix changes, and preference changes in local cuisine.
Improve location reputation
Compare average ratings and gain insights from competitor reviews leveraging industry-leading NLP tracking 60,000 keywords, phrases for restaurants to learn where and how to improve.
Track position in market compared to major competitors.
Benchmark guest brand perception
Spot trends of brand sentiment and location reviews across your segment and compared against direct competitors to contextualize intrinsic and extrinsic factors.
Correlate workforce improvements to guest sentiment
Observe how turnover, employee compensation, and changes to incentives programs impact service, guest sentiment, and brand perception.
Learn from competitor’s guest experience investments
Track competitor guest feedback and market share to understand impact of menu and service changes as-well-as team and training investments.
Respond to changing market conditions in real-time.
Adjust to changing consumer preferences
Build new strategies, based on guest feedback, to improve operations system-wide including cuisine and atmosphere.
Track new entrants
By analyzing 59,000+ units and 170+ brands across all major online review platforms, uncover emerging industry trends and up-and-coming brands in real-time to always stay on-top of the market.
Respond to changing guest behavior
Understand macro and micro trends in the market, then compare them to the overall industry and your competitors to unlock opportunities that drive sales, traffic and revenue.
Tailor responses to each market
Drive insights across geographies, Nielsen DMAs and your Comp Units to understand seasonality, pin-point new anomalies, and see weekly, monthly, quarterly, and annual trends.
- Operational Insights
Get automated, actionable insights and recommendations on your guest experience, workforce and financial performance to help scale your business across every location.Learn more
- Workforce Performance
Build teams that guests love by better understanding your local workforce. Hire, motivate, compensate and retain top talent to deliver better customer experiences.Learn more
- Brand Reputation
Bake greater insights and efficiency into your guest experience with industry tools designed to seamlessly gather and respond to reviews, social media, feedback and sentiment.Learn more
Restaurant Guest Experience Platform