Black Box Intelligence introduces GuestXM, new CXM platform built for restaurants. Click to learn more.

Operational insights

Uncork opportunities for growth.

Get automated, actionable insights on your guest experience, workforce and financial performance to help scale your business across every location.

Location Management

Automatically feed actionable insights to general managers.

Lightning Local Responses

Give restaurants the tools to respond to customers quickly and consistently. Reply to local guest feedback across all major social and review sites and share it across the organization.

Every Team On Top

Equip managers with employee incentives, compensation, and turnover insights. Compare the data with local competitors and give guidance on where and how to improve.

Optimize Offerings with Insights

Send management opportunities based on sales, traffic and guest feedback to improve cuisine and optimize in-house, to-go and delivery service.

Darden Restaurants
The team at Black Box has constructed an incredible tool that provides an unparalleled view into the restaurant industry. Competition in today’s marketplace is fierce and we are continually looking at ways to build competitive advantages for Darden. The data and insights from Black Box are a terrific addition to our insights capabilities.

Ali Charri

SVP of Strategy & Insights, Darden Restaurants

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Guest Experience Improvement

Track, correlate, and understand how guest experience impacts sales.

Move Menus Forward

Track food trends and changes in customer taste with insights that help corporate kitchens design and test tastier menus in local markets before wider roll-out.

Inspired Workforce Better Business

See how turnover, employee compensation, and changes to incentives programs impact service, guest sentiment, and brand perception.

Turn Insights into Standout Operations

Surface customer experience insights for dine-in, dine-out and delivery and turn them into opportunities to improve service, food, beverage, ambiance, value, and intent-to-return.

Twin Peaks
We really enjoy your team and their insight. Your product has made us better operators and franchisors. Really helps to tell a story. Keep the intel coming.

Joe Hummel

CEO, Twin Peaks

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Financial Performance

Extract operational insights to improve your guest experience at every touchpoint.

Increase Workforce Efficiency

Measure the effectiveness and efficiency of all your teams and hiring by comparing sales to labor cost efficiency over time.

Optimize Pricing and Check Growth

Keep tabs on check size trends and follow the impact local price change has on sales, traffic and guest sentiment to maximize margins.

Measure Program KPIs

Compare insights from food and beverage sales versus local competitors. Effortlessly benchmark sales-per-labor-hour, traffic-per-labor-hour and on/off-premise sales.

More Repeat Customers

Understand why guests are returning by aligning sales and traffic patterns with post visit sentiment analysis across ambiance, service quality, food and beverage quality and perceived value.

Roast the Competition

React to and move with local, regional or national market opportunities by comparing your performance to the financial, workforce and guest feedback trends of your closest competitors.

Tropical Smoothie Cafe
Consumer Intelligence has enabled the easy retrieval of robust information that’s helped influence strategy in several different facets of the organization. We are extremely satisfied with the product.

Chris Sasser

VP of Finance & Analytics, Tropical Smoothie Cafe

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Key Solutions

  1. Workforce Performance

    Build teams that guests love by better understanding your local workforce. Hire, motivate, compensate and retain top talent to deliver better customer experiences.

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  2. Brand Reputation

    Bake greater insights and efficiency into your guest experience with industry tools designed to seamlessly gather and respond to reviews, social media, feedback and sentiment.

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  3. Competitive Benchmarks

    Compare your performance by location to your competitors and get insights that will help you bring more customers to the table.

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Restaurant Guest Experience Platform

Create better guest experiences to grow your sales.

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