Black Box Intelligence introduces GuestXM, new CXM platform built for restaurants. Click to learn more.

Workforce Performance

Motivate teams to serve up five-star experiences.

Gain a better understanding of your local workforce to hire, motivate and retain the right talent that aligns with your brand and guest standards.

Workforce Analytics

Recruit piping hot talent in every market to deliver exceptional experiences.

Build Top Teams

Scoop up and retain the best local talent. Stay ahead of the compensation curve with Blackbox Intelligence Network workforce benchmarks based on the latest market data.

Spice Up Team Training

Compare training programs, key topics, and budget allocations with direct competitors and measure the return of staff investments on sales and sentiment.

Reduce Staff Turnover

Get an inside view of local work environments with insights that gauge employee engagement and satisfaction. Use these insights to retain motivated, diverse and high performing teams.

Twin Peaks
We really enjoy your team and their insight. Your product has made us better operators and franchisors. Really helps to tell a story. Keep the intel coming.

Joe Hummel

CEO, Twin Peaks

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Staffing & Service Sentiment

Measure and track guest service sentiment and turn the heat down on negative trends.

Ease Shortfalls and Slipups

Surface and swiftly respond to guest experience insights with social listening, surveying and natural language processing built for the restaurant industry.

Compare Service Experiences

Get your guest service experience up to standard across every restaurant. Use insights to compare all locations and competition and highlight those in need of improvement.

Razzoo’s, Inc
Black Box Intelligence™ has definitely added value and insight to our organization and has shown us areas where we can improve relative to the competition.

Jacques Barjon

Director, Financial Planning & Analysis, Razzoo’s, Inc

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Performance Management

Track and analyze the impact of team investments on the bottom-line.

Measure Team Productivity

See how staff and management performance stacks up compared to sales when benchmarked against other restaurants and local market competition.

Sync Incentives with Experience

Highlight workplace opportunities and motivate teams to carry out specific actions that will ramp up sales and sweeten guest experiences by aligning your total rewards program.

Crank Up ROI

Learn how to boost business performance with robust analytics. Use insights to improve your teams, incentives and training program. See your turnover and guest sentiment soar.

The Cheesecake Factory
From the monthly Human Capital Intelligence reports, to the specialty and annual Total Rewards research, Black Box is a solid source of restaurant industry information.

Matt Klug

SVP HR, The Cheesecake Factory

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Key Solutions

  1. Operational Insights

    Get automated, actionable insights and recommendations on your guest experience, workforce and financial performance to help scale your business across every location.

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  2. Brand Reputation

    Bake greater insights and efficiency into your guest experience with industry tools designed to seamlessly gather and respond to reviews, social media, feedback and sentiment.

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  3. Competitive Benchmarks

    Compare your performance by location to your competitors and get insights that will help you bring more customers to the table.

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Restaurant Guest Experience Platform

Create better guest experiences to grow your sales.

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