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Workforce Intelligence

Workforce Insights to
Power Positive & Purposeful Experiences

Recruiting, retaining, and rewarding employees is the number one challenge for brands and their restaurants. Workforce Intelligence relieves the struggle behind these persistent issues is precisely what gives restaurants a competitive edge when it comes to employee and guest experience. 

Your Workforce Performance Hub

The only platform with the most comprehensive restaurant workforce analytics and insights – turnover, total rewards, recruiting and retention intelligence at your fingertips.

Access to Robust Workforce Insights

Compare Frontline Workforce Data to Guest Experience Results

Monitor Workforce Performance Against Sales & Traffic Trends

Optimize Total Rewards Packages

Capture & Understand Local Workforce Dynamics

Workforce Trends

Stay on top of the restaurant workforce trends that help you stay competitive across local markets. Use these insights to retain motivated, diverse and high performing teams.


Build better total rewards packages that offer what today’s employees crave..


Create compelling offerings that include competitive variable pay, benefits, and paid time-off.


Monitor compensation trends to create competitive packages from corporate executives and directors to restaurant managers and hourly employees.


Scoop up and retain the best local talent. Stay ahead of the compensation curve with workforce benchmarks based on the latest market data.

Turn Workforce Insights into Frontline Action


See how staff and management performance stacks when benchmarked against other restaurants and local market competition.


Use insights to improve your teams’ incentives and training program.

Action Plans

Equip managers with objective data around problem areas and create solid actions plans for shared success.

Training Programs

Compare training programs, key topics, and budget allocations with direct competitors and measure the return of staff investments on sales and sentiment.

Help Employees Create Better Restaurant Experiences

React and Respond

Monitor social media and restaurant reviews – tap on management to react and respond in the moment to recover guests and prevent churn.

Location Insights

Use insights to compare all locations and competition and highlight those in need of improvement.

Team Motivation

Highlight workplace opportunities and motivate teams to carry out specific actions that ramp up sales and sweeten guest experiences.

Case Study
How Willie’s Icehouse Leverages Industry Benchmarking & Insights to Elevate Restaurant Experience

Willie’s brings the classic Icehouse experience to communities across Texas.

Guest count is going down… what should we do?

Financial Intelligence revealed guest traffic was in decline for a brand that was experiencing record-high sales growth compared to the competition. Find out what they uncovered.

More from the GuestXM™ Platform

Guest Intelligence

Get a complete view of what your guests are thinking and feeling with comprehensive listening across every single channel.

Financial Intelligence

Be in complete control over your operations and experiences. Spot successes, respond to issues, and build a culture of action based on data and insights.

GuestXM Essential

Bring brand reputation management into one system. Manage online business profiles, track customer feedback and then engage guests at the right time with the right response.

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GuestXM™ leverages Black Box Intelligence guest, workforce, and financial data to surface actionable insights that drive revenue and profitability results for restaurants across the globe.
Used by over 300+ of the world’s best restaurants.
Guest Experience Platform for Restaurants

Reignite your brand journey.

Find out how to exceed expectations of your workforce and your guests and get the results you're looking for. This time, next time, every time.

Introducing our new brand! Black Box Intelligence is now GuestXM. Learn More