Workforce Intelligence
Workforce Insights to
Power Positive & Purposeful Experiences
Recruiting, retaining, and rewarding employees is the number one challenge for brands and their restaurants. Workforce Intelligence relieves the struggle behind these persistent issues is precisely what gives restaurants a competitive edge when it comes to employee and guest experience.
Your Workforce Performance Hub
The only platform with the most comprehensive restaurant workforce analytics and insights – turnover, total rewards, recruiting and retention intelligence at your fingertips.
Access to Robust Workforce Insights
Compare Frontline Workforce Data to Guest Experience Results
Monitor Workforce Performance Against Sales & Traffic Trends
Optimize Total Rewards Packages
Capture & Understand Local Workforce Dynamics
Workforce Trends
Stay on top of the restaurant workforce trends that help you stay competitive across local markets. Use these insights to retain motivated, diverse and high performing teams.
Rewards
Build better total rewards packages that offer what today’s employees crave..
Benefits
Create compelling offerings that include competitive variable pay, benefits, and paid time-off.
Compensation
Monitor compensation trends to create competitive packages from corporate executives and directors to restaurant managers and hourly employees.
Talent
Scoop up and retain the best local talent. Stay ahead of the compensation curve with workforce benchmarks based on the latest market data.
Turn Workforce Insights into Frontline Action
Competition
See how staff and management performance stacks when benchmarked against other restaurants and local market competition.
Incentives
Use insights to improve your teams’ incentives and training program.
Action Plans
Equip managers with objective data around problem areas and create solid actions plans for shared success.
Training Programs
Compare training programs, key topics, and budget allocations with direct competitors and measure the return of staff investments on sales and sentiment.
Help Employees Create Better Restaurant Experiences
React and Respond
Monitor social media and restaurant reviews – tap on management to react and respond in the moment to recover guests and prevent churn.
Location Insights
Use insights to compare all locations and competition and highlight those in need of improvement.
Team Motivation
Highlight workplace opportunities and motivate teams to carry out specific actions that ramp up sales and sweeten guest experiences.
Case Study
Willie’s brings the classic Icehouse experience to communities across Texas.
eBook
Financial Intelligence revealed guest traffic was in decline for a brand that was experiencing record-high sales growth compared to the competition. Find out what they uncovered.
More from the GuestXM™ Platform
Guest Intelligence
Get a complete view of what your guests are thinking and feeling with comprehensive listening across every single channel.
Financial Intelligence
Be in complete control over your operations and experiences. Spot successes, respond to issues, and build a culture of action based on data and insights.
GuestXM Essential
Bring brand reputation management into one system. Manage online business profiles, track customer feedback and then engage guests at the right time with the right response.
Latest Blogs
Restaurant Sales & Traffic Slowed in February—a Sign of Future Challenges
All growth numbers are year over year unless specified. Best and worst performing region, segment and cuisine is based on same-store sales growth. As was expected, once the upward boost created by...
Where to Get the Most Valuable Customer Feedback for Your Restaurants
Customers aren’t shy about sharing feedback on their restaurant experience with the brands that they interact with. Every experience along the customer journey is an opportunity for a person to...
January Strong Due to Easy Omicron Comparison, But Long-Term Traffic Slowdown Continues
All growth numbers are year over year unless specified. Best and worst performing region, segment and cuisine is based on same-store sales growth. On the surface, 2023 started off extremely well for...
Powered by the Black Box Network
GuestXM™ leverages Black Box Intelligence guest, workforce, and financial data to surface actionable insights that drive revenue and profitability results for restaurants across the globe.
Used by over 300+ of the world’s best restaurants.
“Adding guest intelligence data to our insights portfolio has really helped us strengthen our strategic focus - confirming assumptions around guest traffic and our demographic profiles.”
Michelle Giovine,
VP of Marketing, Ninety Nine
“As CEO of a franchised, super-regional fast casual pizza chain, it was critical for my team to have a finger on the pulse of the guest experience in every location, every day.”
Sheri Miks,
Former President/CEO, Mazzio’s LLC
“The real magic comes from the rich, local data. Our field teams want to outperform their region’s industry performance.”
Carin Stutz,
President and CEO, Native Foods
“Competition is fierce and we are continually looking at ways to build competitive advantages for Darden. The data and insights are a terrific addition to our insights capabilities.”
Ali Charri,
SVP of Strategy & Insights, Darden Restaurants
“I love the ability to view key data such as sales and traffic comps from the state down to the DMA level. Traditionally, other platforms provide only a national view.”
Patrick Liger,
Director of Finance, Lazy Dog
“Workforce Intelligence allows us to gauge how we are doing in this space as a brand and is instrumental for individual locations to know where they should place emphasis and adapt in support of their teams and business.”
Matt Klug ,
VP of HR, Culver’s
“The financial insights serve as a great resource that allows us to make informed decisions and better understand the restaurant environment. The detailed reports and sophisticated platform are used throughout our organization in order to grow sales.”
Roni Rubinstein,
Sr. Financial Analyst, Potbelly Sandwich Shop