Restaurant social listening
Elevate the Customer Experience with Omnichannel Feedback
GuestXM’s Natural Language Processing (NLP) eliminates the need to rely on antiquated administrative ways of managing restaurant feedback so you can instantly spot areas of improvement and exceed guests’ expectations.
Gain Understanding with Text Analytics for Restaurants
The only Natural Language Processing purpose-built for restaurants.
Feedback Aggregation & Analysis
Break down sentiment factors into actionable drivers that can be deployed, tested, and measured across a market’s social media and review channels.
The Only Natural Language Processing Purpose-Built for Restaurants
Leverage the power of text analytics to understand guest sentiment around food, beverage, service, hospitality, ambiance, value, and intent to return, and unlock actionable insights for your front-line teams.
Sentiment Analysis of Trends & Patterns
Track 60,000 keywords, phrases, and modifiers to gain insights into areas where guests are satisfied or dissatisfied and make targeted improvements.
Spot Trends with Comprehensive Social Listening
Track word of mouth to maintain and grow engaged, loyal customers.
Develop a Competitive Strategy
Understand your competitors' strengths and weaknesses and set yourself apart by offering a unique guest experience.
Tailor Menu & Experience
Meet the preferences and needs of your guests to create a more enjoyable dining experience.
Measure Performance
Track sentiment on a regular basis to enable data-driven decisions on where to focus future efforts.
Benchmark Performance
Gain context for financial performance and set realistic goals by comparing guest sentiment data to competitors/segment benchmark performance.
Key Platforms
Workforce Intelligence
Build teams that guests love by better understanding your local workforce. Hire, motivate, compensate and retain top talent to deliver better customer experiences.
Learn moreFinancial Intelligence
Compare your performance by location to your competitors and get insights that will help you bring more customers to the table.
Learn moreReview Management
Engage with your customers in real time. Never miss a (negative) review again! Keep an eye on the latest social conversations, trends, and brand mentions.
Learn moreSurvey
Collect, analyze, and transform direct feedback data into insights helps multi-unit restaurant brands uncover blind spots across customer interactions.
Learn moreRestaurant Guest Experience Platform
Create Better Guest Experiences to Grow Your Sales
GuestXM Blog
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With March 2024 seeing modest sales growth and declining traffic, the key to restaurant success lies in understanding consumer behaviors amidst inflation, emphasizing the importance of value offerings and customer experience for sustained growth.
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The recent minimum wage increase in California exclusively for fast food workers breaks from historical precedent. With any legal changes of this scale, the downstream impact and nuances can be significant.
Read MoreFebruary 2024 Restaurant Insights: Declining Sales and Cleanliness Imperatives
Discover the latest insights into the restaurant industry's February 2024 performance, revealing a concerning decline in sales alongside the critical importance of maintaining cleanliness for positive customer ratings.
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