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Black Box Intelligence Appoints Mark Dillon as Chief Executive Officer

Black Box Intelligence, appoints Mark Dillon as CEO and welcomes Joe Henson as Chief Product and Technology Officer, aiming to integrate solutions and set new standards in the industry.

Black Box Intelligence Appoints Mark Dillon as Chief Executive Officer; the Company also welcomes Joe Henson as Chief Product and Technology Officer

April 4, 2024 – Black Box Intelligence™, the leading provider of operational insights, competitive intelligence, and guest experience solutions in the restaurant industry, today announced two key appointments to its veteran executive team. Mark Dillon will assume the role of Chief Executive Officer and board member following David Cantu’s decision to step down as CEO, while Cantu will remain on the board. Joe Henson joins as Chief Product and Technology Officer.

With over 25 years of experience leading and growing software and technology companies, Dillon most recently served as CEO of the Chicago-based AI-driven ratings and reviews software platform PowerReviews, successfully guiding the company through acquisition by strategic partner 1WorldSync, Inc.

“Black Box Intelligence brings together the voice of the guest with data and insights from the restaurant’s workforce and financial results, empowering operators to make informed decisions to enhance and expand their businesses,” said Dillon. “The team is exceptional, and I am excited to collaborate with them to integrate our solutions and establish our insights as the industry standard. Joe Henson is a pivotal addition to the company, bringing a unique background in AI and analytics to our robust technical team.”

Henson brings more than 25 years of experience in leading product and technology initiatives across startups and global organizations, with a track record of building and scaling high-performing teams, fostering innovation, and achieving remarkable business results. Henson most recently served as CTO/CPO at PowerReviews alongside Dillon and previously held roles in product and technology at Label Insight, Catalina, and Triad.


About Black Box Intelligence

Black Box Intelligence™ is the leading data and insights provider of workforce, guest, and financial performance benchmarks for the hospitality industry. The Black Box Intelligence product suite is the industry standard for operators seeking to achieve best-in-class performance results. With the largest and most reliable set of real restaurant data in the marketplace, Black Box Intelligence currently tracks and analyzes nearly 400 brands, 2.4 million employees, 120,000 restaurant units, and $160 billion in annual sales revenue. Black Box Intelligence is also the producer of the Global Best Practices Conference held annually in Dallas, Texas. To learn more, please visit

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