guestXM – by Black Box Intelligence

How to Use GuestXM to Build Better Customer Experiences

Brands are scrambling to manage an overwhelming influx of customer feedback data pouring in from every direction. Although there are many platforms available today to help streamline customer feedback management, there's only one unified solution purpose-built for the restaurant industry.

If you’re currently in the business of hospitality, understanding the quality and impact of your service is table stakes. To deliver a more valuable experience for all, you need to have a system and strategy in place to capture and understand what your customers are saying about your brand.

In this ebook, we take an in-depth look at industry and CX trends, how to monitor customer satisfaction via online reviews and surveys, CX benchmarking, how to deal with guest complaints, and how the GuestXM platform can help you streamline all aspects of customer feedback management and more.

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