guestXM – by Black Box Intelligence

Deliver Exceptional Restaurant Experiences at Scale

Predict and respond to changing customer tastes and local market trends with the only customer experience management platform designed for restaurant chains.

Loved by Over 400 Restaurant Brands

Feedback & Sentiment Analysis

Drive Guest Loyalty with Omnichannel Feedback

Gain holistic voice-of-customer insights from social listening and surveys and leverage the only natural language processing tool designed for restaurants. Drive business impact at scale across every restaurant location.

Brand Reputation Management

Build Brand Reputation Across Every Platform

Grow your community, resolve issues, and lead conversations to stay top of mind with diners by managing the conversation on reviews and social platforms.

Market Intelligence

Identify Local, Regional, and National Market Trends

Compare your performance by location to your competitors and get insights that will help you bring more diners to your locations.

Integrate GuestXM with Your Other Tools

Powered by Black Box Network

Leverage Black Box Intelligence workforce and financial data to surface actionable insights and recommendations that drive value creation across the organization.

Used by over 400 of the world’s best restaurants.

Restaurant Guest Experience Platform

Create Better Guest Experiences to Grow Your Sales