guestXM – by Black Box Intelligence

Gen Zs Flooding into Workforce as Boomers Exit—How Can Restaurants Manage This Shift?

The Predicament   Most restaurants remain understaffed. Salary is the #1 factor drawing Gen Zs to a job. The majority of hourly new hires are Gen Zs. Turnover is easing but remains higher than pre-pandemic levels. Workplace benefits and training play a pivotal role in employee retention. As if the restaurant industry hasn’t faced enough […]