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Customer-Centric CFOs: The Key to Financial Growth
At this point, there’s no denying the link between customer satisfaction and financial growth. Disregarding the value of investing in customer experience (CX) will prove detrimental to your restaurant's financial health. To emphasize: based on McKinsey research, brands that focus on CX grow their...
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Boost Restaurant Sales & Traffic with Customer Feedback
The most successful restaurants have mastered how to increase restaurant sales. But it's a constant challenge. Restaurant customer trends change, food and supply prices fluctuate, and new...
Restaurants Face Harsh Reality as April Saw Weakest Sales Growth Since July
All growth numbers are year over year unless specified. Best and worst performing region, segment and cuisine is based on same-store sales growth. Restaurant Sales Growth Weakest Since July ...
13 Tips for Creating Perfect Customer Surveys
Today, quality customer surveys are few and far between. Although restaurant brands understand the importance of collecting information around guest experiences, most are relying too heavily on...
Restaurant Sales Growth Weakest Since Last Summer as Guest Check Growth Falls
All growth numbers are year over year unless specified. Best and worst performing region, segment and cuisine is based on same-store sales growth. As soon as the positive lift from the Omicron...
Food Inflation by the Numbers & How Restaurants Can Prepare
As we venture deeper into 2023, the restaurant industry continues to grapple with impacts of inflation, shifting customer dynamics, and an uncertain economic outlook. While these challenges may...
Restaurant Sales & Traffic Slowed in February—a Sign of Future Challenges
All growth numbers are year over year unless specified. Best and worst performing region, segment and cuisine is based on same-store sales growth. As was expected, once the upward boost created by...
Where to Get the Most Valuable Customer Feedback for Your Restaurants
Customers aren’t shy about sharing feedback on their restaurant experience with the brands that they interact with. Every experience along the customer journey is an opportunity for a person to...
January Strong Due to Easy Omicron Comparison, But Long-Term Traffic Slowdown Continues
All growth numbers are year over year unless specified. Best and worst performing region, segment and cuisine is based on same-store sales growth. On the surface, 2023 started off extremely well for...
Restaurant Sales Continue Growing, But the Pace is Starting To Fall
All growth numbers are year over year unless specified. Best and worst performing region, segment and cuisine is based on same-store sales growth. Restaurant sales growth remains strong...
Restaurant Sales & Traffic Signal Tougher Times Ahead
All growth numbers are year over year unless specified. Best and worst performing region, segment and cuisine is based on same-store sales growth. Restaurant Sales & Traffic Growth Softening...
Restaurant Sales Remain Strong With Last Two Months Posting Highest Growth Since March
All growth numbers are year over year unless specified. Best and worst performing region, segment and cuisine is based on same-store sales growth. After experiencing the softest sales growth results...
Key Workforce Changes Needed to Build a Top Performing Team
If you look closely at your restaurant operations, nestled deep within your positive sales growth is a top performing team. What makes a restaurant workforce ‘top performing’? We often focus...
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