guestXM – by Black Box Intelligence

February 2024 Restaurant Insights: Declining Sales and Cleanliness Imperatives

Discover the latest insights into the restaurant industry's February 2024 performance, revealing a concerning decline in sales alongside the critical importance of maintaining cleanliness for positive customer ratings.

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Navigating Industry Performance Amidst Weather and Economic Challenges

January offered little clarity in terms of the current health of the restaurant industry from a year-over-year growth perspective.

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AI Self-Service in Restaurants: Enhancing Efficiency Without Compromising Customer Experience

As restaurants embrace AI self-service technologies to boost efficiency and navigate labor challenges, finding the delicate equilibrium between innovation and maintaining a personalized customer experience becomes imperative.

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Promising Start to 2024: The Restaurant Industry Ended 2023 on a High Note

December saw a 2.3% YoY increase in restaurant sales, amid weather-related nuances, while the industry anticipates leveraging a stabilized labor market for growth in 2024.

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Huddle House Q&A: Breaking Down the Casual Dining Chain’s 360-View of the Restaurant Experience

GuestXM sat down with Huddle House to discuss how the brand takes guest feedback from data-analysis to decision-making.

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Hit Your Performance Goals in 2024: Important Restaurant KPIs to Track

Learn how restaurant operators can create successful strategies for 2024. Discover the importance of establishing internal alignment on key metrics and tracking the right KPIs for hitting performance goals.

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Accelerated Sales & Traffic Growth Bring Optimism to Restaurants

In November, the restaurant industry saw accelerated same-store sales and traffic growth, marking the strongest traffic performance in almost two years.

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Q4 Restaurant Sales & Traffic Trends Reveal Positive Trajectory

Unlock key insights into October's restaurant sales and traffic trends, revealing a positive trajectory for the industry, while delving into the implications of California's minimum wage hike and examining Q3's top performers based on net sentiment.

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Customer Satisfaction Benchmarks: What Is a Good CSAT Score?

Calculate and interpret your CSAT score, navigate industry benchmarks, and discover actionable insights to enhance customer satisfaction in the competitive restaurant landscape.

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Preparing Your Restaurant for the Seasonal Rush

Navigate the holiday rush and post-holiday slump with insights on wellness menus, loyalty programs, tech innovations, and actionable feedback to keep your restaurant thriving year-round.

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Restaurant Industry Insights You Need to Know Heading into 2024

Explore key insights from GuestXM’s Q4 State of the Restaurant Industry.

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Bridging the Gap Between Your CXO & CMO

Learn how bridging the gap between CX and marketing initiatives can lead to remarkable business growth and enhanced guest experiences.

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Restaurant Sales and Traffic Growth Continue to Decline

Restaurant sales experienced a notable decline in September 2023, with a dip in same-store sales growth and traffic. As inflation continues to shape the industry, focusing on hospitality becomes a key strategy to enhance the dining experience.

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