guestXM – by Black Box Intelligence

Events & Webinars

Learn more about live GuestXM events and explore on-demand and upcoming webinars

Upcoming Webinars

March 7, 2024

Gen Now: Overcoming Challenges with Today’s Multi-Generational Workforce

Restaurant leaders will discuss strategies for frontline retention, innovative approaches to multi-generational training, and balancing people + tech. 

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April 25, 2024

Q2 State of the Restaurant Industry

Exclusive for Black Box Intelligence customers, our Insights team will uncover the latest trends and insights driving today’s restaurant experience. 

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July 25, 2024

Q3 State of the Restaurant Industry

Exclusive for Black Box Intelligence customers, our Insights team will uncover the latest trends and insights driving today’s restaurant experience. 

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October 24, 2024

Q4 State of the Restaurant Industry

Exclusive for Black Box Intelligence customers, our Insights team will uncover the latest trends and insights driving today’s restaurant experience. 

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Available on-demand

2023 State of the Restaurant Workforce

Open to all restaurant operators, this session will bring you up to date on the current state of the restaurant workforce, including information on staffing, turnover, compensation, benefits, training, and more. 

Watch On-Demand

Available on-demand

Team Roundtable: How Smalls Sliders Tackles Fast-Growth Challenges with Big Business Mentality

In order to stay competitive and meet the changing behavior and preferences of customers, brands like Smalls Sliders are leveraging data and insights to build an effective customer experience (CX) strategy. 

Watch On-Demand

Available on-demand

Restaurant Industry Outlook: How Feedback Will Power Best-in-Class Brand Performance

Attendees gain rapid-fire intel on the 2023 state of consumer behavior, employee turnover, and economic trends followed by a brief CX training on tangible steps to do next 

Watch On-Demand

Available on-demand

Transforming the Customer Experience: The Denny’s and Jim ‘N Nick’s Approach to Meeting Guest Expectations

As customer preferences and expectations continue to evolve, it’s time to rethink your guest experience. Hear from speakers, Fasika Melaku, VP and Chief Learning & Development Officer at Denny's and Brad Jacobus, Head of Marketing at Jim 'N Nick's BBQ, to learn how they use data and insights to build an effective CX strategy and consistently meet customers where they are. 

Watch On-Demand

Available on-demand

Turning Customers into Raving Fans: Lessons from Cult Fast Casual & QSR Brands

Join us for a value-packed webinar and discover the secrets behind creating a highly successful cult brand in the fast-paced world of Fast Casual and Quick Serve Restaurants. Our expert panelists will reveal proven strategies and insights for setting brand standards, balancing people and technology, and looking ahead at industry predictions that will shape the future of operations. 

Watch On-Demand

Available on-demand

Huddle House Q&A: Breaking Down the Casual Dining Chain’s 360-View of the Restaurant Experience

In this webinar, learn how Huddle House demystifies and acts on feedback data to consistently improve the restaurant experience. 

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Events

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GuestXM Blog

Navigating Industry Performance Amidst Weather and Economic Challenges

January offered little clarity in terms of the current health of the restaurant industry from a year-over-year growth perspective.

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AI Self-Service in Restaurants: Enhancing Efficiency Without Compromising Customer Experience

As restaurants embrace AI self-service technologies to boost efficiency and navigate labor challenges, finding the delicate equilibrium between innovation and maintaining a personalized customer experience becomes imperative.

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Promising Start to 2024: The Restaurant Industry Ended 2023 on a High Note

December saw a 2.3% YoY increase in restaurant sales, amid weather-related nuances, while the industry anticipates leveraging a stabilized labor market for growth in 2024.

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