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Events and Webinars

Learn more about live GuestXM events and explore on-demand and upcoming webinars.

Upcoming Webinars


Online Reputation + Guest Experience 101

July 27, 2023

Q3 State of the Industry

July 27, 2023

Exclusive for Black Box Intelligence customers, our Insights team will uncover the latest trends and insights driving today’s restaurant experience.

September 7, 2023

State of the Restaurant Workforce

September 7, 2023


Open to all restaurant operators, this session will bring you up to date on the current state of the restaurant workforce including information on staffing, turnover, compensation, benefits, training, and more.

October 26, 2023

Q4 State of the Industry

October 26, 2023


Exclusive for Black Box Intelligence customers, our Insights team will uncover the latest trends and insights driving today’s restaurant experience.



2023 Best Practices Conference

January 31 – Feb 2, 2023

The Best Practices Conference is an annual event produced by Black Box Intelligence™. For almost three decades, it has connected hospitality leaders with the most trusted benchmarking insights to fuel the restaurant experience for employees and guests.
About the Conference

Hosting this event for the executive leadership of the restaurant industry is always the highlight of our year. This unique gathering is our chance to share powerhouse research, insights and best practices that focus on the key intersection of people and profits.

It is our privilege to present some of the brightest authors, speakers and industry trailblazers to share their stories and their vision. Whether you lead Operations, HR, Marketing, Finance or IT, we hope you will join us.

The 2020 event was home to over 250 restaurant industry senior leadership and c-suite executives from marketing, operations and human resources, who gathered to share best practices, network and celebrate the Best Practices Award winners. Our 2020 winners included: BJ’s Restaurants, Ninety Nine Restaurants, Panda Restaurant Group, Silver Diner, The Capital Grille and The Wendy’s Company.

In addition, it was also the time Black Box Intelligence (formerly TDn2K) recognized industry excellence in human resource and operational performance with the Diamond Catalyst Award presented to LongHorn Steakhouse, Heart of the Workplace Award presented to Whataburger and the Workplace Legacy Award presented to Dina Barmasse and David Gordon of Dave & Busters.


Members: $995
Non-Members: $1295

Event Location:
Westin Irving
400 West Las Colinas Boulevard
Irving, Texas 75039

For questions about the Best Practices Conference, please contact

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What to Expect

    Black Box Presents

    Data takes front stage throughout the conference as Black Box analysts deliver in-depth presentations on:

    • State of the Workforce
    • Voice of the Customer
    • Sales + Traffic Trends

    Pee-to-Peer Networking & Knowledge Sharing

    The only show where every department can benefit from attending and connecting with peers, and industry leaders share their out-of-the-box thinking to solve today’s challenges

    Best Practices Awards

    • Honoring the industry’s most transformational brands across each segment.
    • Debuting new categories for: Employer of Choice and Voice of the Customer


    On Demand Content

    Access the full library of conference presentations throughout 2023

    2023 Event Sponsors


    – Premier –


    – Impact –


    – Experience –

    Results Thru Strategy Conference Sponsor

    – Inspire –

    Qikserve Conference Sponsor
    LCC LLC Consulting Conference Sponsor
    JP Enterprises Conference Sponsor
    BBI Best Practices Event Sponsor
    7 Shifts Conference Sponsor
    Righteous Clothing Conference Sponsor

    Loved by over 300+ Restaurant Brands

    Latest Blogs

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