Restaurant Customer Surveys
Continuously Improve Your Experience with Direct Feedback
Direct feedback is the first line of defense against customer attrition. By asking guests about their experience, you can begin to unveil blind spots across customer interactions, whether related to service, atmosphere, food quality, or value.
Configurable, Simple to Deploy, and Easy for Your Customers to Complete
Collect, analyze, and transform direct feedback data into usable insights.
Net Promoter Survey
NPS identifies a guest's willingness to recommend your restaurant, an important leading indicator of future business and revenue growth.
Customer Satisfaction Survey
The CSAT score indicates how satisfied diners are with a restaurant’s food, service, and overall experiences. The score is collected through strategically administered surveys after an interaction along the customer journey.
Customer Effort Survey
A CES score is an indicator of how easy or difficult it is to dine at or order from a restaurant.
"Black Box has helped improve our overall performance in Same Store Sales and Guest Counts. We share this data with our operators weekly and it pushes them to improve performance."
Mike Axiotis
President, Lehigh Valley Restaurant Group dba Red Robin
NPS, CSAT, CES, Multiple Choice, Yes/No, Free Text & More
Include industry-standard questions/measurements and/or your own. Choose a specific survey type that aligns with your brand objectives:
Self Service
Create customer surveys directly within the GuestXM survey tool and manage them across all your channels.
Web-Hosted and/or QR-Code Delivery
Integrate to your existing website while also delivering your surveys to customers via QR code, email, SMS, or kiosks. Print on your receipts or packaging.
Multi-Language Support
Connect with customers on a personal level by engaging with them in their language.
Mobile Friendly
Provide convenience and meet your customers wherever they are at any given moment.
Conditional Logic on Questions
Create a more personalized and relevant survey experience by tailoring follow-up questions based on a customer’s previous answers.
"Black Box Intelligence™ has definitely added value and insight to our organization and has shown us areas where we can improve relative to the competition."
Jacques Barjon
Director, Financial Planning & Analysis, Razzoo’s, Inc
GuestXM Survey Features
Unveil front- and back-of-house strengths, weaknesses, and opportunities.
Natural Language Processing on Unstructured Feedback
Evaluate comments by leveraging GuestXM’s AI-powered Natural Language Processor to understand what customers are talking about at scale.
Task Automation based on Survey Score or Voice of Customer
Automate various actions, like task assignments or notifications, based on survey scores or customer feedback to enhance operational efficiency.
Email integration for Survey Response
Keep all relations communication within a single tool by integrating responses with your email client.
Delivery Customer Insight
Get to know your delivery customers with GuestXM surveys on platforms such as Deliveroo, Uber Eats, Takeaway.com, and GrubHub. Reveal real insights through receipts and QR codes.
Custom Branding
Design branded surveys by incorporating your brand’s logo and style guide.
Survey Versioning
Create and manage different versions of a survey, keep track of updates and revisions, run comparative analysis, and more.
Key Platforms
Workforce Intelligence
Build teams that guests love by better understanding your local workforce. Hire, motivate, compensate and retain top talent to deliver better customer experiences.
Learn moreSocial & Review Listening
Embrace greater insights and efficiency into your guest experience with industry tools designed to seamlessly gather and respond to reviews, social media, feedback, and sentiment.
Learn moreFinancial Intelligence
Compare your performance by location to your competitors and get insights that will help you bring more customers to the table.
Learn moreReview Management
Engage with your customers in real time. Never miss a (negative) review again! Keep an eye on the latest social conversations, trends, and brand mentions
Learn moreRestaurant Guest Experience Platform
Create Better Guest Experiences to Grow Your Sales
GuestXM Blog
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Read MoreWhat CFOs Need to Know About CX’s Impact on Revenue, According to Actual Sales & Traffic Data
Restaurant executives tend to know customer experience is important, but quantifying its impact remains a daunting challenge for most. Fortunately, our data brings clarity to this complex issue.
Data-Driven Insights Financial Performance Restaurant Social Listening Sales and Traffic Social & Review Management
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Although the US has managed to avoid a recession so far, and employment numbers remain robust, consumers are still insecure about the economy. If brands have no choice but to raise prices, their focus should shift to delivering other parts of the value equation.
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