Workforce Intelligence

Build and Retain Top-Rated Employees at Every Location

Deliver high-quality service at scale. Hire, motivate, compensate, and retain top staff to deliver customer experiences that keep them coming back.

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Make Service Your Competitive Edge with Workforce Analytics

Deliver exceptional experiences with a hospitality-driven team.

Build Top Teams

Attract and retain the best local talent. Stay ahead of the compensation curve with workforce analytics based on the latest market data.
Enhance Team Training

Compare training programs, key topics, and budget allocations with direct competitors and measure the return of staff investments on sales and sentiment.
Reduce Staff Turnover

Leverage annual Total Rewards Survey data to get an inside view of local work environments and bring clarity to the drivers of employee engagement and satisfaction.

We love Black Box Financial and Workforce Intelligence! The data allows us to stay ahead of the competition as well as offer competitive compensation packages to retain the best talent!

Sundaye Taylor

HR Manager, Wildflower Bread Company

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Monitor Service Impact on Guest Experience

Measure and track guest service sentiment and spot negative trends early.

Identify Service Issues Quickly

Surface and swiftly respond to guest experience insights with social listening, surveying, and natural language processing platforms built for the restaurant industry.
Compare Against Competitors

Improve your guest service experience across every restaurant. Use insights to compare locations to their competition and highlight those in need of improvement.

You have an incredible product and are terrific people to work with. Great job team!

Randy Dewitt

Founder, Front Burner

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Track Returns on Service Investments

Predict and analyze the impact of team investments on the bottom line.

Measure Team Productivity

See how staff and management performance stacks up compared to sales when benchmarked against other restaurants and local market competition.
Sync Incentives with Experience

Highlight workplace opportunities and motivate teams to carry out specific actions that will ramp up sales and sweeten guest experiences by aligning your total rewards program.
Increase Workforce Efficiency

Measure the effectiveness and efficiency of all your teams and hiring by comparing sales to labor cost efficiency over time.

Michelle Giovine

VP of Marketing, 99 Restaurants

Key Platforms

Social & Review Listening
Embrace greater insights and efficiency into your guest experience with industry tools designed to seamlessly gather and respond to reviews, social media, feedback, and sentiment.
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Financial Intelligence
Compare your performance by location to your competitors and get insights that will help you bring more customers to the table.
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Review Management
Engage with your customers in real time. Never miss a (negative) review again! Keep an eye on the latest social conversations, trends, and brand mentions
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Survey
Collect, analyze, and transform direct feedback data into insights helps multi-unit restaurant brands uncover blind spots across customer interactions.
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