guestXM – by Black Box Intelligence

Social & Review Management

Build Brand Reputation Across Every Platform

Engage with your customers in real time. Never miss a (negative) review again! Keep an eye on the latest social conversations, trends, and brand mentions.

Improve Search Engine Visibility & Foot Traffic with Review Management

Entice prospective diners with 5-star reviews.

All Your Reviews in One Inbox

Handle every customer review in one place. Track across all major sites and platforms including Google, Facebook, Yelp, and TripAdvisor.

Connect with Customers in Real Time

Monitor, request, and respond to customer reviews to improve ratings and review volumes.

Brand-Consistent Response

Scale response efforts with approved custom-response templates (Quick Replies).

Share Positive Word of Mouth

Easily broadcast positive customer feedback on your website via the Public API or across social platforms such as Facebook, Twitter, and Google.

"The weekly reports are extremely insightful. We look at sales & traffic comps by channel to compare our performance but also to understand where and how the recovery is happening."

Simone Ventura

Category Development Manager, National Accounts On-Premise, Bacardi

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Key Platforms

Workforce Intelligence

Build teams that guests love by better understanding your local workforce. Hire, motivate, compensate and retain top talent to deliver better customer experiences.

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Social & Review Listening

Embrace greater insights and efficiency into your guest experience with industry tools designed to seamlessly gather and respond to reviews, social media, feedback, and sentiment.

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Financial Intelligence

Compare your performance by location to your competitors and get insights that will help you bring more customers to the table.

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Collect, analyze, and transform direct feedback data into insights helps multi-unit restaurant brands uncover blind spots across customer interactions.

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Restaurant Guest Experience Platform

Create Better Guest Experiences to Grow Your Sales

GuestXM Blog

Q2 2024 State of the Restaurant Industry: Steady Sales and Check Growth, Off-Premise Remains Key Opportunity

Here’s a comprehensive recap of the most pressing trends affecting the industry and key takeaways from our State of the Industry (SOTI) briefing.

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Gen Zs Flooding into Workforce as Boomers Exit—How Can Restaurants Manage This Shift?

To secure their share of new talent and overcome persisting staffing challenges, restaurants may have to rethink their approaches.

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With Sales & Traffic Relatively Soft, Value May Be the Key to Success for Restaurants

With March 2024 seeing modest sales growth and declining traffic, the key to restaurant success lies in understanding consumer behaviors amidst inflation, emphasizing the importance of value offerings and customer experience for sustained growth.

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