guestXM – by Black Box Intelligence

Social & Review Management

Build Brand Reputation Across Every Platform

Engage with your customers in real time. Never miss a (negative) review again! Keep an eye on the latest social conversations, trends, and brand mentions.

Improve Search Engine Visibility & Foot Traffic with Review Management

Entice prospective diners with 5-star reviews.

All Your Reviews in One Inbox

Handle every customer review in one place. Track across all major sites and platforms including Google, Facebook, Yelp, and TripAdvisor.

Connect with Customers in Real Time

Monitor, request, and respond to customer reviews to improve ratings and review volumes.

Brand-Consistent Response

Scale response efforts with approved custom-response templates (Quick Replies).

Share Positive Word of Mouth

Easily broadcast positive customer feedback on your website via the Public API or across social platforms such as Facebook, Twitter, and Google.

"The weekly reports are extremely insightful. We look at sales & traffic comps by channel to compare our performance but also to understand where and how the recovery is happening."

Simone Ventura

Category Development Manager, National Accounts On-Premise, Bacardi

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Key Platforms

Workforce Intelligence

Build teams that guests love by better understanding your local workforce. Hire, motivate, compensate and retain top talent to deliver better customer experiences.

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Social & Review Listening

Embrace greater insights and efficiency into your guest experience with industry tools designed to seamlessly gather and respond to reviews, social media, feedback, and sentiment.

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Financial Intelligence

Compare your performance by location to your competitors and get insights that will help you bring more customers to the table.

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Collect, analyze, and transform direct feedback data into insights helps multi-unit restaurant brands uncover blind spots across customer interactions.

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Restaurant Guest Experience Platform

Create Better Guest Experiences to Grow Your Sales

GuestXM Blog

What CFOs Need to Know About CX’s Impact on Revenue, According to Actual Sales & Traffic Data

Restaurant executives tend to know customer experience is important, but quantifying its impact remains a daunting challenge for most. Fortunately, our data brings clarity to this complex issue.

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April’s Sales Gains Driven by Check Growth, but Value-Centric Restaurants Lead in Traffic Growth

Although the US has managed to avoid a recession so far, and employment numbers remain robust, consumers are still insecure about the economy. If brands have no choice but to raise prices, their focus should shift to delivering other parts of the value equation.

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Q2 2024 State of the Restaurant Industry: Steady Sales and Check Growth, Off-Premise Remains Key Opportunity

Here’s a comprehensive recap of the most pressing trends affecting the industry and key takeaways from our State of the Industry (SOTI) briefing.

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