Events & Webinars

Learn more about live GuestXM events and explore on-demand and upcoming webinars

Upcoming events

Upcoming webinars

Available On-Demand

Restaurant Industry Outlook: How Feedback Will Power Best-in-Class Brand Performance

Attendees gain rapid-fire intel on the 2023 state of consumer behavior, employee turnover, and economic trends followed by a brief CX training on tangible steps to do next
Watch On-Demand
Available On-Demand

2023 State of the Restaurant Workforce

Open to all restaurant operators, this session will bring you up to date on the current state of the restaurant workforce, including information on staffing, turnover, compensation, benefits, training, and more.
Watch On-Demand
OCTOBER 26, 2023

Q4 State of the Industry

Exclusive for Black Box Intelligence customers, our Insights team will uncover the latest trends and insights driving today’s restaurant experience.
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AVAILABLE ON-DEMAND

Transforming the Customer Experience: The Denny's and Jim 'N Nick's Approach to Meeting Guest Expectations

As customer preferences and expectations continue to evolve, it’s time to rethink your guest experience. Hear from speakers, Fasika Melaku, VP and Chief Learning & Development Officer at Denny's and Brad Jacobus, Head of Marketing at Jim 'N Nick's BBQ, to learn how they use data and insights to build an effective CX strategy and consistently meet customers where they are.
Watch On-Demand

Events

February 26 – February 28, 2024

2024 Best Practices Conference

For questions about the Best Practices Conference, please contact:
marketing@guestxm.com

Event Location:
Westin Irving
400 West Las Colinas Boulevard
Irving, Texas 75039

Pricing

Early Bird: $795.00

The Best Practices Conference is an annual event produced GuestXM powered by Black Box Intelligence™. For almost three decades, it has connected hospitality leaders with the most trusted benchmarking insights to fuel the restaurant experience for employees and guests.

About the conference

Hosting this event for the executive leadership of the restaurant industry is always the highlight of our year. This unique gathering is our chance to share powerhouse research, insights, and best practices that focus on the key intersection of people and profits.

It is our privilege to present some of the brightest authors, speakers, and industry trailblazers to share their stories and their vision. Whether you lead Operations, HR, Marketing, Finance, or IT, we hope you will join us.

The 2020 event was home to over 250 restaurant industry senior leadership and c-suite executives from marketing, operations, and human resources, who gathered to share best practices, network and celebrate the Best Practices Award winners. Our 2020 winners included: BJ’s Restaurants, Ninety Nine Restaurants, Panda Restaurant Group, Silver Diner, The Capital Grille, and The Wendy’s Company.

In addition, it was also the time Black Box Intelligence (formerly TDn2K) recognized industry excellence in human resource and operational performance with the Diamond Catalyst Award presented to LongHorn Steakhouse, Heart of the Workplace Award presented to Whataburger, and the Workplace Legacy Award presented to Dina Barmasse and David Gordon of Dave & Busters.

What to Expect

Best Practices Awards

Honoring the industry’s most transformational brands across each segment.
Debuting new categories for: Employer of Choice and Voice of the Customer.

On-Demand Content

Access the full library of conference presentations throughout 2024.

Black Box Presents

Data takes front stage throughout the conference as Black Box analysts deliver in-depth presentations on:

State of the Workforce
Voice of the Customer
Sales + Traffic Trends

Peer-to-Peer Networking & Knowledge Sharing

The only show where every department can benefit from attending and connecting with peers and industry leaders can share their out-of-the-box thinking to solve today’s challenges.

2023 Event Sponsors

Premier Tier