Events & Webinars

Learn more about live GuestXM events and explore on-demand and upcoming webinars

Upcoming webinars


February 26 – February 28, 2024

2024 Best Practices Conference

For questions about the Best Practices Conference, please contact:

Event Location:
Westin Irving
400 West Las Colinas Boulevard
Irving, Texas 75039


Early Bird: $795.00

The Best Practices Conference is an annual event produced GuestXM powered by Black Box Intelligence™. For almost three decades, it has connected hospitality leaders with the most trusted benchmarking insights to fuel the restaurant experience for employees and guests.

About the conference

Hosting this event for the executive leadership of the restaurant industry is always the highlight of our year. This unique gathering is our chance to share powerhouse research, insights, and best practices that focus on the key intersection of people and profits.

It is our privilege to present some of the brightest authors, speakers, and industry trailblazers to share their stories and their vision. Whether you lead Operations, HR, Marketing, Finance, or IT, we hope you will join us.

The 2020 event was home to over 250 restaurant industry senior leadership and c-suite executives from marketing, operations, and human resources, who gathered to share best practices, network and celebrate the Best Practices Award winners. Our 2020 winners included: BJ’s Restaurants, Ninety Nine Restaurants, Panda Restaurant Group, Silver Diner, The Capital Grille, and The Wendy’s Company.

In addition, it was also the time Black Box Intelligence (formerly TDn2K) recognized industry excellence in human resource and operational performance with the Diamond Catalyst Award presented to LongHorn Steakhouse, Heart of the Workplace Award presented to Whataburger, and the Workplace Legacy Award presented to Dina Barmasse and David Gordon of Dave & Busters.

What to Expect

Best Practices Awards
  • Honoring the industry’s most transformational brands across each segment.
  • Debuting new categories for: Employer of Choice and Voice of the Customer.
On-Demand Content

Access the full library of conference presentations throughout 2024.

Black Box Presents

Data takes front stage throughout the conference as Black Box analysts deliver in-depth presentations on:

  • State of the Workforce
  • Voice of the Customer
  • Sales + Traffic Trends
Peer-to-Peer Networking & Knowledge Sharing

The only show where every department can benefit from attending and connecting with peers and industry leaders can share their out-of-the-box thinking to solve today’s challenges.

2023 Event Sponsors

Premier Tier

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Impact Tier

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Experience Tier

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Inspire Tier

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