guestXM – by Black Box Intelligence

Events & Webinars

Learn more about live GuestXM events and explore on-demand and upcoming webinars

Upcoming Webinars

April 25, 2024

Q2 State of the Restaurant Industry

Exclusive for Black Box Intelligence customers, our Insights team will uncover the latest trends and insights driving today’s restaurant experience. 

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July 25, 2024

Q3 State of the Restaurant Industry

Exclusive for Black Box Intelligence customers, our Insights team will uncover the latest trends and insights driving today’s restaurant experience. 

Add to Calendar

October 24, 2024

Q4 State of the Restaurant Industry

Exclusive for Black Box Intelligence customers, our Insights team will uncover the latest trends and insights driving today’s restaurant experience. 

Add to Calendar

Available on-demand

Gen Now: Overcoming Challenges with Today’s Multi-Generational Workforce

Restaurant leaders will discuss strategies for frontline retention, innovative approaches to multi-generational training, and balancing people + tech. 

Watch On-Demand

Available on-demand

2023 State of the Restaurant Workforce

Open to all restaurant operators, this session will bring you up to date on the current state of the restaurant workforce, including information on staffing, turnover, compensation, benefits, training, and more. 

Watch On-Demand

Available on-demand

Team Roundtable: How Smalls Sliders Tackles Fast-Growth Challenges with Big Business Mentality

In order to stay competitive and meet the changing behavior and preferences of customers, brands like Smalls Sliders are leveraging data and insights to build an effective customer experience (CX) strategy. 

Watch On-Demand

Available on-demand

Restaurant Industry Outlook: How Feedback Will Power Best-in-Class Brand Performance

Attendees gain rapid-fire intel on the 2023 state of consumer behavior, employee turnover, and economic trends followed by a brief CX training on tangible steps to do next 

Watch On-Demand

Available on-demand

Transforming the Customer Experience: The Denny’s and Jim ‘N Nick’s Approach to Meeting Guest Expectations

As customer preferences and expectations continue to evolve, it’s time to rethink your guest experience. Hear from speakers, Fasika Melaku, VP and Chief Learning & Development Officer at Denny's and Brad Jacobus, Head of Marketing at Jim 'N Nick's BBQ, to learn how they use data and insights to build an effective CX strategy and consistently meet customers where they are. 

Watch On-Demand

Available on-demand

Turning Customers into Raving Fans: Lessons from Cult Fast Casual & QSR Brands

Join us for a value-packed webinar and discover the secrets behind creating a highly successful cult brand in the fast-paced world of Fast Casual and Quick Serve Restaurants. Our expert panelists will reveal proven strategies and insights for setting brand standards, balancing people and technology, and looking ahead at industry predictions that will shape the future of operations. 

Watch On-Demand

Available on-demand

Huddle House Q&A: Breaking Down the Casual Dining Chain’s 360-View of the Restaurant Experience

In this webinar, learn how Huddle House demystifies and acts on feedback data to consistently improve the restaurant experience. 

Watch On-Demand

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GuestXM Blog

What CFOs Need to Know About CX’s Impact on Revenue, According to Actual Sales & Traffic Data

Restaurant executives tend to know customer experience is important, but quantifying its impact remains a daunting challenge for most. Fortunately, our data brings clarity to this complex issue.

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April’s Sales Gains Driven by Check Growth, but Value-Centric Restaurants Lead in Traffic Growth

Although the US has managed to avoid a recession so far, and employment numbers remain robust, consumers are still insecure about the economy. If brands have no choice but to raise prices, their focus should shift to delivering other parts of the value equation.

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Q2 2024 State of the Restaurant Industry: Steady Sales and Check Growth, Off-Premise Remains Key Opportunity

Here’s a comprehensive recap of the most pressing trends affecting the industry and key takeaways from our State of the Industry (SOTI) briefing.

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