Events & Webinars
Learn more about live GuestXM events and explore on-demand and upcoming webinars
Upcoming Webinars
April 25, 2024
Q2 State of the Restaurant Industry
Exclusive for Black Box Intelligence customers, our Insights team will uncover the latest trends and insights driving today’s restaurant experience.
Add to CalendarJuly 25, 2024
Q3 State of the Restaurant Industry
Exclusive for Black Box Intelligence customers, our Insights team will uncover the latest trends and insights driving today’s restaurant experience.
Add to CalendarOctober 24, 2024
Q4 State of the Restaurant Industry
Exclusive for Black Box Intelligence customers, our Insights team will uncover the latest trends and insights driving today’s restaurant experience.
Add to CalendarAvailable on-demand
Gen Now: Overcoming Challenges with Today’s Multi-Generational Workforce
Restaurant leaders will discuss strategies for frontline retention, innovative approaches to multi-generational training, and balancing people + tech.
Available on-demand
2023 State of the Restaurant Workforce
Open to all restaurant operators, this session will bring you up to date on the current state of the restaurant workforce, including information on staffing, turnover, compensation, benefits, training, and more.
Available on-demand
Team Roundtable: How Smalls Sliders Tackles Fast-Growth Challenges with Big Business Mentality
In order to stay competitive and meet the changing behavior and preferences of customers, brands like Smalls Sliders are leveraging data and insights to build an effective customer experience (CX) strategy.
Available on-demand
Restaurant Industry Outlook: How Feedback Will Power Best-in-Class Brand Performance
Attendees gain rapid-fire intel on the 2023 state of consumer behavior, employee turnover, and economic trends followed by a brief CX training on tangible steps to do next
Available on-demand
Transforming the Customer Experience: The Denny’s and Jim ‘N Nick’s Approach to Meeting Guest Expectations
As customer preferences and expectations continue to evolve, it’s time to rethink your guest experience. Hear from speakers, Fasika Melaku, VP and Chief Learning & Development Officer at Denny's and Brad Jacobus, Head of Marketing at Jim 'N Nick's BBQ, to learn how they use data and insights to build an effective CX strategy and consistently meet customers where they are.
Available on-demand
Turning Customers into Raving Fans: Lessons from Cult Fast Casual & QSR Brands
Join us for a value-packed webinar and discover the secrets behind creating a highly successful cult brand in the fast-paced world of Fast Casual and Quick Serve Restaurants. Our expert panelists will reveal proven strategies and insights for setting brand standards, balancing people and technology, and looking ahead at industry predictions that will shape the future of operations.
Available on-demand
Huddle House Q&A: Breaking Down the Casual Dining Chain’s 360-View of the Restaurant Experience
In this webinar, learn how Huddle House demystifies and acts on feedback data to consistently improve the restaurant experience.
Events
GuestXM Blog
Overall Traffic Declining, Sales Propped Up by Average Check Value but Unit Ratings and Reviews Critical to Success
Restaurant performance based on same-store sales and traffic growth softened during May compared to the previous month. But of the two, it was traffic growth that experienced the biggest deceleration in its year-over-year performance.
Read MoreWhat CFOs Need to Know About CX’s Impact on Revenue, According to Actual Sales & Traffic Data
Restaurant executives tend to know customer experience is important, but quantifying its impact remains a daunting challenge for most. Fortunately, our data brings clarity to this complex issue.
Data-Driven Insights Financial Performance Restaurant Social Listening Sales and Traffic Social & Review Management
Read MoreApril’s Sales Gains Driven by Check Growth, but Value-Centric Restaurants Lead in Traffic Growth
Although the US has managed to avoid a recession so far, and employment numbers remain robust, consumers are still insecure about the economy. If brands have no choice but to raise prices, their focus should shift to delivering other parts of the value equation.
Read More