Social & Review Management
Build Brand Reputation Across Every Platform
Engage with your customers in real time. Never miss a (negative) review again! Keep an eye on the latest social conversations, trends, and brand mentions.
Improve Search Engine Visibility & Foot Traffic with Review Management
Entice prospective diners with 5-star reviews.
All Your Reviews in One Inbox
Handle every customer review in one place. Track across all major sites and platforms including Google, Facebook, Yelp, and TripAdvisor.
Connect with Customers in Real Time
Monitor, request, and respond to customer reviews to improve ratings and review volumes.
Brand-Consistent Response
Scale response efforts with approved custom-response templates (Quick Replies).
Share Positive Word of Mouth
Easily broadcast positive customer feedback on your website via the Public API or across social platforms such as Facebook, Twitter, and Google.
"The weekly reports are extremely insightful. We look at sales & traffic comps by channel to compare our performance but also to understand where and how the recovery is happening."
Simone Ventura
Category Development Manager, National Accounts On-Premise, Bacardi
Key Platforms
Workforce Intelligence
Build teams that guests love by better understanding your local workforce. Hire, motivate, compensate and retain top talent to deliver better customer experiences.
Learn moreSocial & Review Listening
Embrace greater insights and efficiency into your guest experience with industry tools designed to seamlessly gather and respond to reviews, social media, feedback, and sentiment.
Learn moreFinancial Intelligence
Compare your performance by location to your competitors and get insights that will help you bring more customers to the table.
Learn moreSurvey
Collect, analyze, and transform direct feedback data into insights helps multi-unit restaurant brands uncover blind spots across customer interactions.
Learn moreRestaurant Guest Experience Platform
Create Better Guest Experiences to Grow Your Sales
GuestXM Blog
Overall Traffic Declining, Sales Propped Up by Average Check Value but Unit Ratings and Reviews Critical to Success
Restaurant performance based on same-store sales and traffic growth softened during May compared to the previous month. But of the two, it was traffic growth that experienced the biggest deceleration in its year-over-year performance.
Read MoreWhat CFOs Need to Know About CX’s Impact on Revenue, According to Actual Sales & Traffic Data
Restaurant executives tend to know customer experience is important, but quantifying its impact remains a daunting challenge for most. Fortunately, our data brings clarity to this complex issue.
Read MoreApril’s Sales Gains Driven by Check Growth, but Value-Centric Restaurants Lead in Traffic Growth
Although the US has managed to avoid a recession so far, and employment numbers remain robust, consumers are still insecure about the economy. If brands have no choice but to raise prices, their focus should shift to delivering other parts of the value equation.
Read More