Data-Driven Insights

Platform
- Feedback & Sentiment Analysis
  - Feedback & Sentiment Analysis
    
    With online review data from all major channels plus custom survey responses feeding into one platform, comprehensive actionable insights are delivered to your frontline teams. 
    
    Survey Social & Review Listening
  - Platform Capabilities
    Survey & Form Management
    Delivery Service Satisfaction
    Net-Promoted Score (NPS)
    Customer Satisfaction (CSAT)
    Customer Effort (CES)
    Customer Sentiment
    Natural Language Processing
    Social & Review Site Coverage
  - Great Insights
    
    Getting Back to Basics: 2024 CX Outlook
- Brand Reputation Management
  - Brand Reputation Management
    
    Monitor, respond to, and promote customer word-of-mouth.
    
    Review Management
  - Platform Capabilities
    Unified Review Inbox
    Real Time Alerts
    Response Templates
    Review Promotions
  - Great insights
    
    The Ultimate Guide to CX Benchmarking
- Market Intelligence
  - Market Intelligence
    
    Benchmark performance to local, regional, and national peers.
    
    Workforce Intelligence Financial Intelligence
  - Platform Capabilities
    Turnover Insights
    Staff Productivity
    Customer Trends
    New Market Entrants
    Guest Behavior
    Competitor Insights
  - Great insights
    
    Benefits of Integrating Financial, Employee & Customer Experience Data for Restaurants
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Data-Driven Insights

Benefits of Integrating Financial, Employee & Customer Experience Data for Restaurants

Explore detailed use cases of integrating datasets and real-world case studies from brands like Willie's Grill & Icehouse, Twin Peaks, Pinthouse Pizza, Denny's, and more.

Data-Driven Insights Financial Performance Staff & Compensation Benchmarks

Getting Back to Basics: 2024 CX Outlook

Discover trends surrounding the restaurant industry, customer experience, workforce, technology, sustainability, and more, and learn how your brand can become a frontrunner in customer experience in 2024 and beyond.

Data-Driven Insights Financial Performance Restaurant Marketing

The Ultimate Guide to CX Benchmarking

Delve into the world of CX benchmarking and how it can be your key to catapulting your brand to the forefront of the industry.

Data-Driven Insights Restaurant Customer Surveys Restaurant Social Listening Social & Review Management

Feedback & Sentiment Analysis

Platform Capabilities

Great Insights

Getting Back to Basics: 2024 CX Outlook

Brand Reputation Management

Platform Capabilities

Great insights

The Ultimate Guide to CX Benchmarking

Market Intelligence

Platform Capabilities

Great insights

Benefits of Integrating Financial, Employee & Customer Experience Data for Restaurants

Latest Blogs

California’s Fast Food Minimum Wage Hike: Much Too Much, Much Too Soon . . . But What Now?

February 2024 Restaurant Insights: Declining Sales and Cleanliness Imperatives

Navigating Industry Performance Amidst Weather and Economic Challenges

Latest News

Black Box Intelligence Appoints Mark Dillon as Chief Executive Officer

Black Box Intelligence Celebrates Restaurant Industry at the 2024 Best Practices Awards

CKE Restaurants International Gains Insights on Customer Experience with GuestXM

Latest Events & Webinars

Q2 State of the Restaurant Industry

Q3 State of the Restaurant Industry

Q4 State of the Restaurant Industry

Latest Resources

Benefits of Integrating Financial, Employee & Customer Experience Data for Restaurants

Getting Back to Basics: 2024 CX Outlook

How to Use GuestXM to Build Better Customer Experiences

Data-Driven Insights

Benefits of Integrating Financial, Employee & Customer Experience Data for Restaurants

Getting Back to Basics: 2024 CX Outlook

The Ultimate Guide to CX Benchmarking