guestXM – by Black Box Intelligence

Financial Performance

Benefits of Integrating Financial, Employee & Customer Experience Data for Restaurants

Explore detailed use cases of integrating datasets and real-world case studies from brands like Willie's Grill & Icehouse, Twin Peaks, Pinthouse Pizza, Denny's, and more.

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Getting Back to Basics: 2024 CX Outlook

Discover trends surrounding the restaurant industry, customer experience, workforce, technology, sustainability, and more, and learn how your brand can become a frontrunner in customer experience in 2024 and beyond.

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State of Restaurant Sales & Traffic: Rebounding Profits, not People

A quarterly wrap up of the sales and traffic data the restaurant industry needs to understand where their brand sits amongst peers.

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State of QSR: How Quick Service is Outpacing the Restaurant Industry in Sales & Traffic

Uncover the data-backed success of quick-service restaurants, surpassing the industry in sales and traffic by optimizing drive-thru lanes and embracing online ordering, curbside, and delivery amid the pandemic.

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Restaurant Benchmarking: Drive Action & Impact Your ROI

Master the art of restaurant benchmarking by empowering your business with a structured approach to track key performance indicators, gain competitive insights, and accelerate growth for maximum ROI.

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How to Look at Your Restaurant Data in the Wake of Coronavirus

Adapt to post-pandemic restaurant financial analysis with our guide on interpreting 2-year metrics, giving a clearer understanding of same-store sales and operational performance compared to pre-COVID times.

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