In today’s digitally driven world, restaurants have no choice but to keep up with online customer reviews.

However, brands tend to focus all their energy on dealing with negative and positive feedback, which means they are missing out on vital information available within neutral reviews.

In this ebook, you’ll find examples of the five types of neutral reviews—including Balanced, No Comment, True Neutral, Positive Neutral, and Negative Neutral—and response templates that you can start implementing today to help you further elevate your online reputation.