The deciding factor whether someone chooses to dine with you – or the competition – can often come down to the reputation of your restaurant’s customer experience. But the latest sentiment data paints a much different picture, where consumer interests have skewed away from reviewing post-pandemic safety and sanitation procedures to more timely, relevant drivers of the customer experience.
And understanding the latest trends in guest satisfaction is one piece of the puzzle. It’s even more critical to know what score qualifies as ‘good’ or ‘bad’. For instance, how would you rank your brand(s) performance against the industry in the below categories?
- Food
- Beverage
- Service
- Ambiance
- Value
- Intent to Return
Black Box’s Guest IntelligenceTM is how we’ve aggregated data and discerned some of the top industry-wide restaurant consumer trends as they happen. In this report, we’ll assess the data to uncover the latest customer satisfaction insights that are driving today’s modern restaurant.
What do the latest insights reveal about what’s currently driving customer satisfaction? Download the report to find out!