guestXM – by Black Box Intelligence

The 2023 Trends that Will Impact the Restaurant Experience

We are entering a new operating era in hospitality, one where experience and impact gain a stronger correlation than ever before.

For 2023, there are leading signals from last year’s performance that indicate a strong start to be had by the industry. In this piece, we’ll break down exactly why.

Key Takeaways:

1. Growth in restaurant wages and turnover will ease

2. Average check growth slows, but so will traffic

3. Trade downs continue as value plays an increasingly critical role

4. New selling opportunities emerge for to-go operations

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