guestXM – by Black Box Intelligence

The Restaurant Moneyball Metric: Why the #1 Driver of Performance is Your GM

In this guide, we break down the impact general managers have on your business and what you can do to ensure you retain your restaurant's moneyball metric.

Excellent restaurant managers – everyone from floor managers to GMs, assistant GMs, chefs, bar managers, HR managers, and others – are central to a thriving restaurant team. Yet managers often leave when they’re burnt out, underpaid, and not engaged in their jobs. So as a restaurant operator, how can you overcome these retention challenges?

We’ve put together an e-book for you that covers:

  • Current GM Engagement Trends
  • Why Focus on GM Retention?
  • Case Study: Fast Casual Dining Chain
  • What’s Ahead for the Restaurant Industry?
  • Best Practices for GM Retention
  • How do your GM retention metrics compare to your industry peers?


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