Overall Traffic Declining, Sales Propped Up by Average Check Value but Unit Ratings and Reviews Critical to Success
What CFOs Need to Know About CX’s Impact on Revenue, According to Actual Sales & Traffic Data
Restaurant executives tend to know customer experience is important, but quantifying its impact remains a daunting challenge for most. Fortunately, our data brings clarity to this complex issue.
Data-Driven Insights Financial Performance Restaurant Social Listening Sales and Traffic Social & Review Management
Read MoreApril’s Sales Gains Driven by Check Growth, but Value-Centric Restaurants Lead in Traffic Growth
Although the US has managed to avoid a recession so far, and employment numbers remain robust, consumers are still insecure about the economy. If brands have no choice but to raise prices, their focus should shift to delivering other parts of the value equation.
Read MoreQ2 2024 State of the Restaurant Industry: Steady Sales and Check Growth, Off-Premise Remains Key Opportunity
Here’s a comprehensive recap of the most pressing trends affecting the industry and key takeaways from our State of the Industry (SOTI) briefing.
Data-Driven Insights Market Intelligence Sales and Traffic Social & Review Management Workforce Intelligence
Read MoreGen Zs Flooding into Workforce as Boomers Exit—How Can Restaurants Manage This Shift?
To secure their share of new talent and overcome persisting staffing challenges, restaurants may have to rethink their approaches.
Data-Driven Insights Staff & Compensation Benchmarks Thought Leadership
Read MoreWith Sales & Traffic Relatively Soft, Value May Be the Key to Success for Restaurants
With March 2024 seeing modest sales growth and declining traffic, the key to restaurant success lies in understanding consumer behaviors amidst inflation, emphasizing the importance of value offerings and customer experience for sustained growth.
Read MoreCalifornia’s Fast Food Minimum Wage Hike: Much Too Much, Much Too Soon . . . But What Now?
The recent minimum wage increase in California exclusively for fast food workers breaks from historical precedent. With any legal changes of this scale, the downstream impact and nuances can be significant.
Read MoreFebruary 2024 Restaurant Insights: Declining Sales and Cleanliness Imperatives
Discover the latest insights into the restaurant industry's February 2024 performance, revealing a concerning decline in sales alongside the critical importance of maintaining cleanliness for positive customer ratings.
Read MoreNavigating Industry Performance Amidst Weather and Economic Challenges
January offered little clarity in terms of the current health of the restaurant industry from a year-over-year growth perspective.
Data-Driven Insights Financial Performance Market Intelligence Out of the Box Insights
Read MoreAI Self-Service in Restaurants: Enhancing Efficiency Without Compromising Customer Experience
As restaurants embrace AI self-service technologies to boost efficiency and navigate labor challenges, finding the delicate equilibrium between innovation and maintaining a personalized customer experience becomes imperative.
Restaurant Social Listening Workforce Intelligence
Read MorePromising Start to 2024: The Restaurant Industry Ended 2023 on a High Note
December saw a 2.3% YoY increase in restaurant sales, amid weather-related nuances, while the industry anticipates leveraging a stabilized labor market for growth in 2024.
Read MoreHuddle House Q&A: Breaking Down the Casual Dining Chain’s 360-View of the Restaurant Experience
GuestXM sat down with Huddle House to discuss how the brand takes guest feedback from data-analysis to decision-making.
Restaurant Social Listening Thought Leadership
Read MoreHit Your Performance Goals in 2024: Important Restaurant KPIs to Track
Learn how restaurant operators can create successful strategies for 2024. Discover the importance of establishing internal alignment on key metrics and tracking the right KPIs for hitting performance goals.
Data-Driven Insights Financial Performance Restaurant Marketing
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