guestXM – by Black Box Intelligence

Gen Zs Flooding into Workforce as Boomers Exit—How Can Restaurants Manage This Shift?

To secure their share of new talent and overcome persisting staffing challenges, restaurants may have to rethink their approaches.

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Despite Hurricanes, Economic Growth Remains Strong

The devastating hurricanes last quarter slowed some parts of the economy but boosted others, and overall growth remained strong.

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What Restaurant Executives are Saying about #GlobalBPC

The 2018 Global Best Practices Conference is in the works. See why some of the top restaurant industry executives love #GlobalBPC.

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4 Tips for Improving Customer Satisfaction in Your Restaurant

Customer satisfaction in restaurants can be quite fickle - here are four simple tips to keep your guests coming back again and again.

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Restaurant Industry’s Strengths, Weaknesses & More [Infographic]

Check out this SWOT analysis of the restaurant industry to learn more about the key strengths and weaknesses paving the future for brands.

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State of the Industry: A Mixed Bag of News for Restaurants

From a difficult recruiting environment to a possible traffic rebound, here’s the latest take on what’s happening in the restaurant industry.

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Retail Sales Back on the Rise in July

Economic growth may be improving - retail sales rose solidly in July after months of decline and continued talk of collapse.

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The Retail Sector Is Not Collapsing, It’s Changing

Most people think the retail sector is collapsing, but that is wrong. What is occurring is the markets of retailers are changing dramatically.

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May Employment Report Points to Solid Labor Market

The May employment report revealed that while job growth was less than expected, the numbers point to an overall steady labor market.

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Restaurant Guest Satisfaction Snapshot to Reveal Online Brand Health of Chain Restaurants

Newest Guest Intelligence (formerly White Box Social Intelligence) product reveals insights on consumer feedback and guest satisfaction on over 620 brands in the restaurant industry.

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Not All Restaurants Are Failing. Here’s How Some Are Staying on Top.

Although chain restaurants are facing some of the toughest years in sales and traffic, top performing brands know how to weather the storm.

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The Ugly Truth of Employee Turnover [Infographic]

Every restaurant executive knows employee turnover hurts, but how much is it actually cutting into your operational performance?

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March Job Openings & April Small Business Confidence

The labor market is slowly tightening, yet even small businesses are managing to find workers to hire, though with great difficulty.

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