guestXM – by Black Box Intelligence

Black Box Intelligence Leadership Team

Meet the team at Black Box Intelligence!

CEO David Cantu
David Cantu

David Cantu is a 30-year restaurant industry veteran and serves as the President and Chief Executive Officer for Black Box Intelligence™, the premiere performance benchmarking company for the hospitality industry.

Before Black Box Intelligence, Cantu worked his way up in restaurant management with Outback Steakhouse and P.F. Chang’s China Bistro, where he served as an Operating Partner in San Antonio, TX. In 1999, he co-founded HotSchedules, the industry’s leading workforce management solution.

In his 21 years at HotSchedules, David served as Chief Revenue Officer and Chief Customer Officer, respectively. He facilitated multiple mergers and acquisitions fueling HotSchedules’ significant scale and market position with 6,000 restaurant brands managing 120,000 locations supported by 2.8 million hourly workers.

Passionate about innovation and client success, he oversaw the customer advisory councils and chaired the annual Spark user conference, where valuable feedback was provided to guide product roadmaps for HotSchedules’ portfolio of products. He departed HotSchedules in 2019 after overseeing the acquisition and merger of HotSchedules and Fourth Enterprises by Marlin Equity Partners.

David serves on the board of directors for Wisely, a customer engagement platform, and has investments in various restaurant technologies shaping restaurant operations and guest experience.

David lives in Austin, TX, with Danielle, his wife, and three children, Cadie, Giana, and Luca. He enjoys hiking, boating, grilling, and watching his kids play competitive sports.


Mary Hamill
Mary Hamill

Mary Hamill loves leading customer success and account management teams to foster customer retention and expansion of solutions within the customer portfolio. She is passionate about the hospitality industry and recognizes how difficult it is to simply get a cheeseburger served or a pizza delivered to a guest.

Mary has over 20 years of experience in the hospitality industry in leading IT, HR, and Training teams. Additionally, she spent several years with a software company that specialized in providing back-office solutions and business intelligence to the industry.

In March 2017, Mary co-founded the Women’s Initiative & Networking Group (WING) at her prior company to proactively improve work for women in technology and to support women’s growth and development in their professional and personal lives. She has been instrumental in Diversity, Equity, and Inclusion initiatives and hopes to continue this at BBI.


Victor Fernandez
Victor Fernandez

Victor Fernandez is the company’s most senior analyst, having studied the restaurant industry for over seventeen years. He is responsible for creating and delivering insights, content, and products that provide restaurant companies with the business intelligence they need to successfully run their businesses in an increasingly competitive landscape. Victor oversees the company’s surveys and research projects and is also responsible for helping guide product development. He is a frequent contributor to articles covering the restaurant industry as well as an experienced speaker at industry events.

Victor holds a Master of Business Administration (MBA) and a Master of Science in Information Systems (MSIS) from the Kelley School of Business at Indiana University. He also has an undergraduate degree in Economics from Rafael Landivar University in Guatemala City, Guatemala, his hometown.

Before joining Black Box Intelligence Victor worked as a research analyst for a consulting firm in Guatemala and along with his wife Antonella, started their business catering to dog owners. Victor currently lives in Frisco, Texas with his wife and two sons, Diego and Mateo. He enjoys spending time with his family, and traveling and is passionate about anything relating to music.

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