guestXM – by Black Box Intelligence

Thought Leadership

Sustainability in the Restaurant Industry: Time to Fire It Up

Sustainability is a buzz word that continues to be thrown around in businesses, but what exactly does it mean for the restaurant industry?

Read More

November Employment Report

Despite talk of labor shortages, the November employment report showed strong increases in payroll, particularly in manufacturing jobs.

Read More

Q&A: Coca-Cola’s Roy Jackson and Robert Jeffries on the Future of Foodservice

Roy Jackson and Robert Jeffries from Coca-Cola share their outlook on the future of the foodservice industry in 2018 and beyond.

Read More

Despite Hurricanes, Economic Growth Remains Strong

The devastating hurricanes last quarter slowed some parts of the economy but boosted others, and overall growth remained strong.

Read More

What Restaurant Executives are Saying about #GlobalBPC

The 2018 Global Best Practices Conference is in the works. See why some of the top restaurant industry executives love #GlobalBPC.

Read More

4 Tips for Improving Customer Satisfaction in Your Restaurant

Customer satisfaction in restaurants can be quite fickle - here are four simple tips to keep your guests coming back again and again.

Read More

Restaurant Industry’s Strengths, Weaknesses & More [Infographic]

Check out this SWOT analysis of the restaurant industry to learn more about the key strengths and weaknesses paving the future for brands.

Read More

State of the Industry: A Mixed Bag of News for Restaurants

From a difficult recruiting environment to a possible traffic rebound, here’s the latest take on what’s happening in the restaurant industry.

Read More

Not All Restaurants Are Failing. Here’s How Some Are Staying on Top.

Although chain restaurants are facing some of the toughest years in sales and traffic, top performing brands know how to weather the storm.

Read More

What United Airlines Taught Us (Not To Do)

If I was an HR professional in the restaurant industry, I would be losing sleep over the potential for isolated, bad decisions by one or two employees.

Read More

Fortune Favors the Bold

This year, at the Women’s Foodservice Forum Annual Leadership Development Conference, attendees learned how to "be bold" both personally and professionally.

Read More

How Yum! Brands is Winning the Conversation

This week, Yum! Brands announced a significant change to its family and medical leave policies for home office employees.

Read More