guestXM – by Black Box Intelligence

Black Box Intelligence Unveils Finalists for 2024’s Best Practices Awards

At Black Box Intelligence's Annual Conference, 34 exceptional companies have been nominated to join the prestigious list of top-performing restaurant brands.

About Black Box Intelligence’s Best Practices Awards

January 17th, Dallas, TX – Black Box Intelligence, the industry-leading provider of restaurant intelligence and insights powering GuestXM, a customer experience management platform built for restaurants, is thrilled to announce the highly anticipated list of finalists for its prestigious Best Practices Awards.

The Best Practices Awards, now in its 30th year, celebrates excellence and innovation in the restaurant industry. This year’s finalists showcase outstanding achievements across various categories, highlighting the exceptional efforts of restaurants that have raised the bar in delivering unparalleled brand experiences.

“We are excited to recognize these outstanding restaurants that have demonstrated remarkable dedication to excellence,” said David Cantu, CEO of Black Box Intelligence. “These finalists have gone above and beyond to exceed customer expectations and set new industry standards. We congratulate them on their well-deserved recognition.”

The finalists for the Best Practices Awards have been carefully selected based on their exceptional performance in areas such as sales and traffic, guest satisfaction, and workforce retention. These restaurants have proven their commitment to providing an exceptional dining experience while driving positive business results.

The winners of the Best Practices Awards will be announced at the highly anticipated awards ceremony on February 27, 2024. The Best Practices Conference will bring together industry leaders, top executives, and innovators from across the restaurant landscape to celebrate the remarkable achievements of these outstanding finalists.

Introducing the 34 global restaurant brands nominated for the 2024 Best Practices Awards

  • Burger & Lobster

  • Chicken Salad Chick

  • Chowking & Red Ribbon (CKRR)

  • Coco Bambu

  • Culver’s

  • Denny’s

  • Dutch Bros Coffee

  • Eat‘n Park

  • Eddie V’s

  • Five Guys

  • Flat Iron

  • Fleming’s Prime Steakhouse

  • Habit Burger

  • Huddle House

  • In-N-Out

  • Longhorn Steakhouse

  • Moak Pancakes

  • Olive Garden

  • Panda Express

  • Panera Bread

  • Raising Cane’s Chicken Fingers

  • Rubio’s

  • Seasons 52

  • Silver Diner

  • Texas Roadhouse

  • The Capital Grille

  • The Cheesecake Factory

  • The Seafood Bar

  • Torchy’s Tacos

  • Twin Peaks

  • Velvet Taco

  • Walk On’s Bistreaux & Bar

  • Willie’s Grill & Icehouse

  • Yard House

About the Best Practices Conference
The Best Practices Conference is produced by Black Box Intelligence™. Held in Dallas, Texas, this event is a gathering of hundreds of restaurant industry c-suite leaders brought together to tackle some of the most challenging obstacles facing the restaurant industry. The event is also the home of the Best Practices Awards, Employer of Choice Award, and the Voice of the Customer Awards. Dates for the 2024 Best Practices Conference are February 26 to February 28, 2024, at the Westin Irving Convention Center Hotel. Learn more at
About Black Box Intelligence™
Black Box Intelligence™, the leading provider of restaurant experience and performance management, has officially introduced its platform to GuestXM. The GuestXM platform provides a new way for hospitality brands to deliver best-in-class experiences by capturing guest feedback from social, review, and survey channels with an extensive natural language processing (NLP) model, transforming every interaction into the right action to help your brand reputation and performance grow. GuestXM empowers more than 400 brands, 2.4 million employees, 100,000 restaurant units, and $160 billion in annual sales revenue. For more information, visit

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