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Every Interaction Counts

Deliver incredible guest experiences. Listen more, analyze it all, and uncover the insights you can act on with GuestXM by Black Box Intelligence — the first customer experience management platform purpose-built for the restaurant industry.

Loved by over 300+ Restaurant Brands

“GuestXM gives us greater control so that we operate with purpose – improving our overall brand performance.”

Brad Jacobus
Head of Marketing, Jim N Nick’s

GuestXM™ for Growing Restaurants

GuestXM Essential

Bring brand reputation management into one system. Manage online business profiles, track customer feedback and then engage guests at the right time with the right response.

Workforce Intelligence

Get a total picture of your frontline workforce. Hire smarter, motivate with purpose, and retain the talent that lines up with your brand’s standards.

Guest Intelligence

Get a complete view of what your guests are thinking and feeling with comprehensive listening across every single channel.

Financial Intelligence

Be in complete control over your operations and experiences. Spot successes, respond to issues, and build a culture of action based on data and insights.

How it Works

Experience Management for Restaurants
  • Comprehensive Data

Observe sales, traffic, employee, and guest data for your brand and your segment.

    • Structured Insights

    Absorb information faster with AI that simplifies even the most complex data set.

    • Trusted Partner

    Make secure data decisions with GuestXM as your guide.

    • Built for Restaurants

    Join a community of data-driven restaurants driving real change in our industry.

    Powered by the Black Box Network

    GuestXM™ leverages Black Box Intelligence guest, workforce, and financial data to surface actionable insights that drive revenue and profitability results for restaurants across the globe.
    Used by over 300+ of the world’s best restaurants.
    Guest Experience Platform for Restaurants

    Reignite your brand journey.

    Find out how to exceed expectations of your workforce and your guests and get the results you’re looking for. This time, next time, every time.

    Introducing our new brand! Black Box Intelligence is now GuestXM. Learn More