guestXM – by Black Box Intelligence

Black Box Intelligence™ Announces Finalists for 2023’s Best Practices Awards

326 companies nominated to join the elite list of top performing restaurant brands at Black Box Intelligence’s Annual Conference.

Announcing the 2023 Best Practices Awards Finalists

January 19, 2023 – Black Box Intelligence, the leading provider of restaurant intelligence and insights powering GuestXM, a customer experience management platform, today announced the list of finalists for its annual Best Practices Awards. The Best Practices Awards honor restaurant organizations for workplace excellence and superior financial performance in their specific segment of the restaurant industry. Finalists are selected because of their consistent performance over the past four quarters in the areas of management retention, employee retention, composite diversity, guest net sentiment, sales, and traffic performance, and other key metrics impacting customer experience tracked and measured through Black Box Intelligence’s solutions.

The 26 restaurant brands nominated are ranked as the best-in-class in their segment. The nominees for Black Box Intelligence’s 2023 Best Practice Awards include:

  • Apple American
  • Aussie Grill by Outback
  • Bahama Breeze
  • Biscuitville
  • Carrabba’s Italian Grill
  • Chipotle Mexican Grill
  • City Barbeque
  • Eat ‘n Park
  • Eddie V’s
  • Fleming’s Prime Steakhouse
  • Lazy Dog Restaurant & Bar
  • Longhorn Steakhouse
  • Mi Cocina
  • Olive Garden
  • Panda Express
  • Panera Bread
  • Parkhurst Dining
  • Seasons 52
  • Silver Diner
  • Taco Bell
  • The Capital Grille
  • The Cheesecake Factory
  • Twin Peaks
  • Velvet Taco
  • Whataburger
  • Willie’s Grill & Icehouse

Announcing the Best Practices Awards Finalists and Debut of GuestXM Platform at the 29th Global Best Practices Conference

“Every restaurant operating today certainly deserves recognition for their resilience these past few years. But the list of restaurants recognized as finalists for Black Box Intelligence’s Best Practices Awards have proven that they are relentless in their pursuit for excellence and consistently achieve it,” said David Cantu, CEO of Black Box Intelligence. “We congratulate each and every finalist – and look forward to honoring them and announcing the segment winners in February this year.”

The finalists and winners in each segment will be recognized and honored in person on February 1st, 2023 at The Westin Irving Convention Center at Los Colinas in Irving, Texas during a special awards ceremony at Black Box Intelligence’s Annual Conference.

Now in its 29th year, The Global Best Practices Conference has been home to hundreds of industry executives from the top restaurant brands. The annual event hosts inspiring speakers, and panels with top-quartile brands sharing best practices, unparalleled networking, and the latest data and insights most critical to restaurant brand success in growth. Throughout the event, attendees will have access to in-depth market analysis and executive-led panel discussions designed to arm them with the knowledge needed to help them reach their goals.

During the conference, the company will also debut its GuestXM Platform, a next-generation customer experience platform redefining experience management for the restaurant industry.

About GuestXM
GuestXM is the leading data and insights provider of restaurant workforce, guests, and financial performance. Leveraging the largest and most reliable set of restaurant data in the marketplace, Black Box Intelligence introduces a customer experience management platform, GuestXM, built specifically for the hospitality industry. Black Box Intelligence delivers insights on more than 300 companies across 6 segments, over 2.4 million employees, and $153 billion in annual sales to transform the way restaurants run the business. Black Box Intelligence is also the producer of the Global Best Practices Conference held annually in Dallas, Texas. Learn more at

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